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Job Description
<p><p><b>Description : </b><br/><br/>As a Software Engineer, you will be a key contributor to the stability and performance of our critical production systems.
Your responsibilities will include providing timely support and performing application development across our core technology stack, including C# .NET, and VB.NET.
You will also directly manage and troubleshoot applications that interface with on-site manufacturing units.
This role requires a focus on practical problem-solving, meticulous change control, and clear communication with on-site stakeholders to ensure seamless operations.
You will also be responsible for maintaining and improving Standard Operating Procedures (SOPs).<br/><br/><b>What Youll Do : </b><br/><br/><b>Production Support (50%) : </b><br/><br/>- Triage and resolve tickets within defined SLAs using Jira; provide clear status, hypothesis, and resolution summaries.<br/><br/>- Perform approved data fixes and validations in Microsoft SQL Server Management Studio (SSMS) under established change-control and safety procedures.<br/><br/>- Reproduce issues, analyze logs/telemetry, identify likely root causes, and propose durable fixes.<br/><br/>- Update Confluence pages with Standard Work procedures, FAQs, and checklists as processes evolve.<br/><br/><b>Application Development (50%) : </b><br/><br/>- Implement features and bug fixes in C# .NET and VB.NET.<br/><br/>- Contribute to machine-interfacing modules (device I/O, services, desktop apps) following on-site safety and release protocols.<br/><br/>- Write unit/integration tests, participate in code reviews, and improve diagnostics/observability.<br/><br/>- Build small utilities to streamline common data-fix or operational workflows.<br/><br/><b>On your first day, well expect you to have : </b><br/><br/>- Minimum 5 years of professional experience with C# .NET and VB.NET.<br/><br/>- Solid SQL skills and hands-on experience using SSMS (queries, updates, transactions).<br/><br/>- Working knowledge of Jira (ticket workflows, SLAs, dashboards) and Confluence (editing/organizing pages).<br/><br/>- Able to analyze the existing code and systems.<br/><br/>- Familiarity with Git, Windows applications/services, and basic troubleshooting on Windows.<br/><br/>- Ability to work on-site in lab/production environments and follow safety/change-control procedures.<br/><br/>- Clear written and verbal communication with operations and engineering stakeholders.<br/><br/><b>We'd be super excited if you have : </b><br/><br/>- Exposure to VB6.<br/><br/>- Experience with hardware/machine interfaces (serial/USB/TCP, drivers, instrument control) or industrial/lab settings.<br/><br/>- Scripting for automation (PowerShell/Python) and basic networking.<br/><br/>- Familiarity with CI/CD and monitoring/logging tools.</p><br/></p> (ref:hirist.tech)
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