For Lonavala.
This is an on-site job.
Fiori is looking for captains who will report to the restaurant manager and focus on curating an amazing hospitality experience for patrons.
Fiori places heavy importance on a growth centric culture.
You will be exposed to constant training, cuisines, mixology and barista techniques.
This would contribute to growing your learning and professional landscape.
Duties and Responsibilities:
- Supervise daily restaurant and catering operations to enhance guest experiences.
- Ensure compliance with established policies, procedures, and service standards.
- Maintain an active presence during service hours, events, and high-occupancy periods.
- Assist in handling customer complaints, ensuring swift service recovery, and informing managers accordingly.
- Assist in training and mentoring associates to enhance productivity and service quality.
- Foster a positive work environment to maximize associate satisfaction.
- Ensure adherence to hygiene manuals and health and safety regulations.
- Maintain cleanliness and sanitation standards across all operations.
- Monitor stock levels and maintain par stock for smooth operations.
- Supervise cashiering, consumption processes, and cost-control measures.
- Assist in minimizing losses and optimizing profitability through cost-saving initiatives.
- Ensure proper usage and maintenance of equipment, tools, and service items.
- Follow up on administrative and side duties as assigned by the manager.
- Assist in financial tracking and reporting as required.
Pre-Requisites:
- 3+ years in a busy hotel/restaurant environment.
- A Hotel Management degree is a plus.
- Strong leadership, communication, and problem-solving skills.
- Knowledge of food safety and hygiene standards.
- Ability to work in a fast-paced environment and handle guest interactions professionally.
- A strong knack to learn new ideas and collaborate within a diverse environment.