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CBS-BMC-Creative Services-Associate-Workflow Coordinator Job Opening In Kochi – Now Hiring EY


Job description

The opportunity

EY GDS Creative Center of Excellence (CoE) is an inhouse agency that helps EY teams build a better working world by delivering high-impact, high-quality and on–brand creative solutions.

People in the CoE help create experiences that are not just creatively inspiring, but also strategically precise and deeply human — across multiple media platforms.


As an Associate — Workflow Coordinator, you act as the interface between the creative team and the customers/customer groups.

You are the primary point of contact for creative resourcing and work scheduling and play a critical role in ensuring on-time delivery in a fast-paced, deadline-driven creative agency environment.

With your sound knowledge of the creative production process, you can determine the workload capacity for a creative resource, and justify the timing and resource allocations.

You have a knack to identify roadblocks, competing priorities and bottlenecks — thereby ensuring on-time and on-budget delivery.

You are focused on maximizing efficient scheduling/production and so work to optimize existing processes and procedures accordingly.

Your key responsibilities

  • Capture customer requirements for creative projects, allocate tasks to the team members based on their bandwidth and skillset, while negotiating deadlines and providing the cost estimates accordingly

  • Ensure resource estimates and actual assignments are recorded and regularly updated in the internal systems

  • Meet and exceed customer expectations, turnaround time and team efficiency

  • Maintain an appropriate level of work within the team to meet utilization targets and alert the managers of any
    workload issues

  • Maintain billing records and time tracking and produce routine and custom reports, as necessary

  • Participate and contribute to the discussions on workflow planning, scheduling, delivery and overall cost-effectiveness

  • Stay up-to-date with firm-wide time tracking mechanism, and socialize/advocate the same to the teams/customers

  • Anticipate project risks, delays and any other roadblocks and proactively communicate to team managers for redressal

  • Act as the go-to person for volume management, project clarification, and handling customer expectations


  • Skills and attributes for success

  • Organized, adaptable and detail-oriented

  • Knowledge of creative production process

  • Excellent communication (comprehension, verbal and written) and interpersonal skills with the ability to communicate and persuade

  • Ability to interact effectively and positively in a fast-paced environment

  • Strong negotiation skills and the ability to manage multiple priorities against tight deadlines

  • Experience in ensuring resource efficiency and stability of production
  • To qualify for the role, you must have:

  • Bachelor's degree/College diploma

  • At least 2 years of related experience in a fast-paced global environment

  • Experience in working directly/independently with customers
  • Ideally, you’ll also have:

  • Knowledge in Power BI and PowerApps

  • Team management experience
  • What we look for:

  • Creative problem-solving mindset with a flexible can-do attitude

  • Ability to manage challenging, high-visibility projects end to end (project/resource planning, scoping, evaluating project needs, providing cost estimates, managing expectations, negotiating deadlines, and communicating with customers)

  • Confidence, maturity and ability to build strong client relationships

  • Experience working with global clients

  • A strong team player who is comfortable working collaboratively with others

  • Ability to deliver exceptionally under tight timelines and high client expectations
  • What we offer


    EY GDS is a dynamic and truly global delivery network.

    We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.

    From accountants to coders to creative consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines.

    In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe.

    We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

  • Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
  • I

    EY | Building a better working world 

    Required Skill Profession

    Business Operations Specialists


    • Job Details

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