Urgent! CDW - Senior Cloud Support Engineer - Ticketing System Job Opening In Bengaluru – Now Hiring CDW
<p><p>About the Job :<br/><br/>As a Senior Cloud Support Engineer, you will provide front-line AWS support for Mission Cloud customers.<br/><br/>You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases.<br/><br/>You will ensure customers feel heard and hold AWS to a high standard while working as part of a global 24x7x365 team.<br/><br/><b>Responsibilities :</b><br/><br/>- Lead advance troubleshooting and provide guidance on AWS environments, ensuring optimal cloud performance and security for Mission Cloud customers through Missions support ticket platform.<br/><br/>- Independently manage and resolve complex customer-facing cases related to AWS Services and leverage AWS expertise to guide customers on how to troubleshoot, make changes to, or setup AWS resources.<br/><br/>- Act as a senior escalation point for AWS support and resolve cases in house, where possible, to provide an excellent customer experience.<br/><br/>- Advocate for customers when cases are escalated to AWS and help expedite and facilitate a positive resolution of the case.<br/><br/>- Lead root cause analysis for recurring customer issues, joining calls with customers on a frequent basis to assist in live troubleshooting and explanations of AWS services to expedite resolution of customer-submitted cases.<br/><br/>- Collaborate with internal teams, escalate issues, and leverage available resources to deliver a positive customer experience.<br/><br/>- Work a shift schedule to provide 24x7 support.<br/><br/>- Maintain knowledge of current AWS services.<br/><br/>- Provide an excellent customer experience in every customer interaction.<br/><br/>- Train and mentor junior engineers, building and iterating through existing technical documentation to further enable entry level engineers.<br/><br/>- Participate in interview process for new team members.<br/><br/><b>Requirements :</b><br/><br/>- 4-9 years of experience.<br/><br/>- Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch.<br/><br/>- Experience communicating directly with customers over phone and chat in English.<br/><br/>- Ability to be adaptable and think critically in customer situations.<br/><br/>- Knowledge of infrastructure and networking in AWS Services, with deep understanding of EC2 and VPC.<br/><br/>- Understanding of networks and website management, including IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributions.<br/><br/>- Understanding of web server applications and the administration of web application environments.<br/><br/>- Working knowledge of web server applications (Apache, nginx, Tomcat, IIS, or varnish) and administrating web application environments (LAMP, RoR, Java, or ASP.NET Core | Open[1]source web framework for .NET ).<br/><br/>- Ability to understand and troubleshoot database issues for both RDS and NoSQL databases.<br/><br/>- Understand how to identify problematic queries using tools such as RDS performance insights.<br/><br/>- Ability to understand containerization solutions (infrastructure, pipelines, automation) using tools such as Docker (Dockerfiles, ECS, ECS Fargate) or Kubernetes (manifests, Helm and deployment tooling, KOPS, EKS, or Fargate).<br/><br/>- Knowledge of technical customer support processes that include planning, coordinating, problem resolution, and documentation.<br/><br/>- Ability to work a flexible schedule, including nights, weekends, and holidays.<br/><br/>- Experience working as System Administrator (Linux and Windows) preferred.<br/><br/>- AWS SysOps Associate certification required and Solutions Architect Professional Certification preferred.</p><br/></p> (ref:hirist.tech)
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Unlock Your CDW Senior Potential: Insight & Career Growth Guide
Real-time CDW Senior Jobs Trends in Bengaluru, India (Graphical Representation)
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Great news! CDW is currently hiring and seeking a CDW Senior Cloud Support Engineer Ticketing System to join their team. Feel free to download the job details.
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