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CDW - ServiceNow Architect/Lead - ITSM/ITIL Modules Job Opening In India, India – Now Hiring CDW


Job description

<p><p><b>Description :</b><br/><br/>About the Role :<br/><br/>We are seeking a technically proficient ServiceNow Architect/Lead to design and implement scalable ServiceNow solutions tailored to complex enterprise needs.<br/><br/>- The ideal candidate must have a deep understanding of ITSM modules and hands-on experience in one or more additional technical areas, including HAM, SAM, CMDB, Discovery, Integrations, EPro, or CSM.<br/><br/><b>Key Technical Responsibilities :</b><br/><br/><b>ITSM (Mandatory) :</b><br/><br/>- Architect, implement, and optimize Incident, Problem, Change, Knowledge, and Request Management modules.<br/><br/>- Develop and customize ITSM workflows using Flow Designer, Business Rules, Script Includes, and UI Policies.<br/><br/>- Ensure strict adherence to ITIL best practices while configuring ServiceNow solutions.<br/><br/>- Create performance dashboards, SLA tracking, and reporting solutions leveraging Performance Analytics and ServiceNow Reporting.<br/><br/><b>Proficiency in Additional Domains (One or More) :</b><br/><br/>1.

<b>Hardware Asset Management (HAM) :</b><br/><br/>- Design and implement lifecycle automation for hardware assets using HAM workflows and policies.<br/><br/>- Integrate HAM with CMDB for accurate asset tracking and compliance.<br/><br/><b>Software Asset Management (SAM) :</b><br/><br/>- Automate software license management, compliance checks, and reconciliation using SAM modules.<br/><br/>- Implement integrations with software vendors for license tracking.<br/><br/><b>Configuration Management Database (CMDB) :</b><br/><br/>- Architect and maintain a scalable and accurate CMDB, ensuring complete visibility into IT infrastructure.<br/><br/>- Implement Service Mapping to provide end-to-end application and service dependency views.<br/><br/><b>Discovery :</b><br/><br/>- Configure and maintain ServiceNow Discovery for precise infrastructure and application mapping.<br/><br/>- Optimize probes, sensors, and patterns to ensure comprehensive discovery results.<br/><br/><b>Integrations :</b><br/><br/>- Design and implement REST/SOAP API integrations with external systems.<br/><br/>- Configure MID Servers for secure data exchange between ServiceNow and on-premises applications.<br/><br/>- Develop and troubleshoot custom integrations with third-party tools.<br/><br/><b>Enterprise Procurement (EPro) :</b><br/><br/>- Extend ServiceNow capabilities to streamline procurement workflows and automate vendor management.<br/><br/><b>Customer Service Management (CSM) :</b><br/><br/>- Implement and optimize CSM modules to enhance customer engagement and user experience.<br/><br/>- Integrate CSM with external CRM systems and communication platforms.<br/><br/><b>Technical Qualifications :</b><br/><br/>- Experience : Proven experience as a ServiceNow Architect or Lead with extensive hands-on expertise.<br/><br/>- Development Skills : Proficiency in JavaScript, HTML/CSS, AngularJS, and ServiceNow-specific tools like Flow Designer, Scripted REST APIs, and Scoped Applications.<br/><br/>- Certifications : ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect (CTA) are highly preferred.<br/><br/>- ITIL Expertise : Strong understanding of ITIL v3/v4 frameworks.<br/><br/><b>Preferred Skills :</b><br/><br/>- Experience with performance tuning, system upgrades, and instance management.<br/><br/>- Familiarity with integrating ServiceNow with IT monitoring tools (e.<br/><br/>, SolarWinds, Splunk, Dynatrace).<br/><br/>- Advanced knowledge of Service Portal customization and widget development</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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