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CE Functional Lead-Sep 2025 Job Opening In Pune – Now Hiring Hitachi Solutions


Job description

Job Description

CE/CRM Functional Lead

Role Overview

The CE/CRM Functional Lead is responsible for leading the functional design and implementation of Microsoft Dynamics 365 Customer Engagement (CE) solutions.

This role bridges business needs with technical capabilities, ensuring scalable, user-centric CRM solutions that drive customer engagement and operational efficiency.

Key Responsibilities

Client Engagement & Discovery

  • Lead workshops and discovery sessions to understand client business processes and requirements.
  • Serve as the primary liaison between clients and delivery teams.

Solution Design & Implementation

  • Translate business requirements into functional specifications.
  • Design and configure Dynamics 365 CE solutions, including Customer Insights and Journeys.
  • Conduct fit-gap analysis and prototype business processes.
  • Ensure seamless integration with systems like IVR, payment gateways, and self-service portals.

Project Leadership

  • Guide functional workstreams across the project lifecycle—from envisioning to deployment.
  • Collaborate with technical leads, developers, and project managers to ensure successful delivery.
  • Promote user adoption through training, change management, and support.

Optimization & Support

  • Provide ongoing functional support and system optimization.
  • Identify and implement enhancements to improve user experience and system performance.

Required Skills & Experience

  • 8+ years in business analysis, CRM solution design, and implementation.
  • Experience with at least 2 full-cycle Dynamics 365 CE implementations.
  • Strong understanding of Dynamics 365 CE modules, customization, and configuration.
  • Familiarity with integrating CRM with Contact Center applications, mobile apps, and ERP systems.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to lead cross-functional teams and manage client expectations.

Preferred Certifications

  • Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
  • Dynamics 365 Fundamentals (MB-910)
  • Power Platform Solution Architect Expert (PL-600)
  • Power Platform App Maker Associate (PL-100)
  • Power Platform Functional Consultant Associate (PL-200)

Soft Skills

  • Consultative and collaborative mindset
  • Resilient and adaptable
  • Strong client-centric attitude
  • Passion for learning and innovation

Additional Information

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests.

 

All offers will originate from our @hitachisolutions.com domain email address.

If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your CE Functional Potential: Insight & Career Growth Guide


Real-time CE Functional Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for CE Functional in Pune, India, highlighting market share and opportunities for professionals in CE Functional roles.

33980 Jobs in India
33980
787 Jobs in Pune
787
Download Ce Functional Jobs Trends in Pune and India

Are You Looking for CE Functional Lead Sep 2025 Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hitachi Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for CE Functional Lead Sep 2025 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for CE Functional Lead Sep 2025?

Key qualifications for CE Functional Lead Sep 2025 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for CE Functional Lead Sep 2025 Job Success

Hitachi Solutions interview tips for CE Functional Lead Sep 2025

Here are some tips to help you prepare for and ace your CE Functional Lead Sep 2025 job interview:

Before the Interview:

Research: Learn about the Hitachi Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your CE Functional Lead Sep 2025 interview at Hitachi Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hitachi Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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