Urgent! CGI - L2/L3 Support Analyst Job Opening In Pune – Now Hiring CGI Information Systems and Management Consultants
<p><p><b>Job Summary :</b><br/><br/>As an L3 Support Analyst, you will be responsible for providing technical assistance and support to internal or external customers through incident and problem management.
You will troubleshoot issues and offer timely solutions to ensure smooth operations and customer satisfaction.
This role requires strong analytical skills, excellent communication abilities (both verbal and written), and a customer-centric approach.<br/><br/><b>Key Responsibilities :</b><br/><br/>- Technical Support : Provide L3 technical support to end-users using Service Now and Jira.<br/><br/>- Issue Resolution : Investigate and diagnose reported problems, analyze root causes, and implement solutions to resolve technical issues efficiently.
Escalate complex problems to appropriate teams or higher levels when necessary.<br/><br/>- Documentation : Maintain accurate records of support interactions, including details of inquiries, comments, and actions taken, using a ticketing system or other tracking tools.
Document troubleshooting procedures and solutions for future reference.<br/><br/>- Continuous Improvement : Contribute to the improvement of support processes, tools, and knowledge base to enhance the efficiency and effectiveness of support services.
Identify recurring issues and propose proactive measures to prevent or minimize future occurrences.<br/><br/>- Team Collaboration : Collaborate closely with other support analysts, technical specialists, and cross-functional teams to share knowledge, exchange best practices, and resolve complex problems collaboratively.<br/><br/><b>Required Skills and Qualifications :</b><br/><br/>- Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience).<br/><br/>- Proven experience in technical support or a related customer-facing role.<br/><br/>- Strong troubleshooting and problem-solving skills.<br/><br/>- Excellent communication skills, both verbal and written.<br/><br/>- Ability to work independently and collaboratively in a fast-paced environment.<br/><br/>- Familiarity with the ticketing tool Service Now.<br/><br/>- Customer-focused attitude with a passion for delivering exceptional service.<br/><br/><b>Preferred Skills and Qualifications :</b><br/><br/>- Knowledge of database management systems and hands-on experience with SQL.<br/><br/>- ITIL training or certification, or relevant support experience.<br/><br/>- Exposure to RPA tools, knowledge of Splunk, UIPath, Kafka would be an added advantage.<br/><br/>- Hands-on experience checking job logs for errors and monitoring scheduled jobs.<br/><br/>- Knowledge of mainframe screen navigation is a plus.<br/><br/><b>Desired Knowledge :</b><br/><br/>- Understanding of the supply chain domain or any manufacturing domain.<br/><br/>- Experience working with French or European clients is an advantage.<br/><br/>- Ability to provide L3 support and willingness to work in rotational shifts.<br/><br/>- Experience : 4 to 8 years (maximum 8 years).<br/><br/><b>Career Growth Opportunities :</b><br/><br/>- Professional Development : Access to ongoing training and certification programs to enhance your technical skills and knowledge.<br/><br/>- Career Advancement : Opportunities to advance to higher-level support roles, technical specialist positions, or leadership roles within the support team.<br/><br/>- Cross-Functional Experience : Gain exposure to different areas of the business by collaborating with various teams, which can open doors to diverse career paths.<br/><br/>- Mentorship Programs : Benefit from mentorship and guidance from experienced professionals to help you navigate your career journey and achieve your goals.</p><br/></p> (ref:hirist.tech)
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Unlock Your CGI L2 Potential: Insight & Career Growth Guide
Real-time CGI L2 Jobs Trends in Pune, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for CGI L2 in Pune, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2587 jobs in India and 135 jobs in Pune. This comprehensive analysis highlights market share and opportunities for professionals in CGI L2 roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! CGI Information Systems and Management Consultants is currently hiring and seeking a CGI L2/L3 Support Analyst to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CGI Information Systems and Management Consultants adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a CGI L2/L3 Support Analyst Jobs India varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for CGI L2/L3 Support Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your CGI L2/L3 Support Analyst interview at CGI Information Systems and Management Consultants, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CGI Information Systems and Management Consultants's products or services and be prepared to discuss how you can contribute to their success.
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