Job Description<br /> <br /> <b>Change Implementation Engineer - IOS</b><br /> <b>Responsibilities:</b> <ul> <li>Actively monitor the work order queue and ensure all change requests are attended to during on-duty (shift).
Make an initial assessment and clarify with the customer if necessary.</li> <li>Remotely perform configuration updates on network equipment in the production environment based on requirements stated in the agreed implementation plan.</li> <li>Advising on chnge design solutions, validating and verifying the design as part of the peer-review process, and ensuring it delivers right the first time AND on time.</li> <li>Keep customers and other stakeholders well informed of technical risks, issues and advise on corrective measures.</li> <li>Proactively engage and communicate well with change owner, on-site support (internal and vendor) and end-user (on-site client) to ensure the success of the change implementation</li> <li>Carry out testing with customers to ensure their requirement is met before finalizing the change process</li> <li>Responsible for making sure that the change plan is correctly implemented as per the agreed implementation plan</li> <li>Ensure proper handling of change tickets based on change management principles and due diligence, adhering to respective processes and procedures.</li> <li>Document technical and process lessons learned and share those lessons with team members to enable continuous improvement, consistency, and excellence in quality</li> <li>Continually seek opportunities to increase customer satisfaction and deepen client relationships</li> <li>Directly responsible for the correct and timely analysis of the Change Implementation Phase, as described in the Desk Level Procedure documents.</li> <li>Directly responsible for correct and timely execution of the Change implementation phase of the change.</li> <li>Directly responsible for the proper and timely follow-up and execution of all email correspondence arriving in the GCMC CIT functional mailbox (rotary).</li> <li>Understand the escalation matrix for change implementation and configuration preparation and follow the escalation process when needed.</li> </ul> <b>Required Skills / Behaviour:</b> <ul> <li>Educated to Diploma / Degree Level, preferably in Information and Telecommunications Technology or any equivalent combination of experience or training of minimum 7+ years.</li> <li>Familiar with the various aspects of operating telecom networks: technical, procedural, team working, and customer focus</li> <li>CCNA certified (is minimum); in-depth understanding of networking technologies.</li> <li>Knowledgeable in Cisco networking equipment and Aruba wireless network</li> <li>In-depth knowledge in networking, switching, routing, security/firewall architecture, and troubleshooting</li> <li>Knowledgeable in IP subnetting and DNS</li> </ul> <ul> <li>Knowledgeable in WLAN technology Aruba and Cisco</li> </ul> <ul> <li>Has a general knowledge of scripting and UNIX.</li> </ul> <ul> <li>Adheres to standards and works in a structured way, enabling cross-boundary teamwork.
Sees the necessity of documenting and sharing knowledge, thus working professionally and fostering team spirit.
Understanding and prior experience with the ITIL standards or similar, for process, aligned IT delivery organizations, is a pre-requisite.</li> <li>Communicates well, both in writing and verbally.
Documenting and structuring are essential aspects of the job.
Sharing knowledge across cultural, geographical, and organizational boundaries is part of the day-to-day work</li> </ul> .Possesses the discipline of a good grounding in IT training, combined with the ability to function in a dynamic and informal environment.