Job Description
This is a remote position.Essential Functions Deploys, migrates, and documents post-sales engagement with customers based on ConvergeOne best practices Assists in the delivery of support and services to customers expectations as proposed Participates in the design, implementation and administration of Cisco infrastructure and related solutions Utilizes knowledge of architectural design and documentation Troubleshoots high end issues with networking, security and wireless infrastructures Assists in determining specific customer network requirements Assists in developing specific network, security and wireless solutions Assists in developing detailed implementation plans Conducts in-depth design concepts Customer facing / presentation skills Documentation skills ability to deliver high-level design documentation Excellent verbal / written communication skills Ability to work extended hours as needed for critical functions Ability to document business, information, application and technology aspects of approach Candidate must have ability to lead complex large projects Required Qualifications BS/BAs degree in IT or related field (Industry experience may be considered in lieu of degree) Minimum of 5-10 years of documented corporate IT experience in enterprise networking solutions is required Candidate must also have excellent communication, interpersonal, troubleshooting and customer service skills Additionally the candidate must thrive in a fast-paced environment and balance multiple projects at once Must have extensive knowledge of networking solutions including infrastructure LAN/WAN, network security, and enterprise wireless Expert knowledge of routing protocols such as EIGRP, OSPF, BGP, and Static routing Extensive knowledge designing, implementing, and troubleshooting VLANs using CISCO equipment, to include intimate knowledge of Spanning Tree Protocol, inter-VLAN routing, IPv4 and IPv6 and trunking with 802.1q Expert knowledge of enterprise WAN technologies including DMVPN, MPLS, DIA, IPSec/GRE tunnel solutions In-depth knowledge of Cisco IOS, NXOS, VxLAN and other technical configurations Experience with network analysis tools such as Wireshark Stays up to date with current Cisco Enterprise networking technologies (Nexus, Catalyst, Meraki) Stays up to date with Enterprise networking manufacturers programs and promotions Deployment experience with Cisco wireless implementations including Meraki, WLC and APs Cisco Certified Network Professional (CCNP) Additional Specific Duties and Responsibilities Travels to customer locations, conferences, meetings and events as needed Desired/Preferred Qualifications Cisco Certified Systems Engineer (CCIE) IT Consulting/ VAR experience a plus In-depth knowledge of QOS a plus Juniper/Extreme/Aruba networking experience a plus Knowledge of Load Balancing systems (F5, Netscaler) Implementation experience with DNAC/SDA/SDWan a plus Security knowledge is a plus (ASA, FTD, Stealthwatch, ISE, AMP)
2-Year College degree in data networking or equivalent industry experience
5+ years
Required Qualifications • BS in Computer Science, Engineering, or related field • Extensive background in Contact Center Application Development or applicable industry experience • Work experience must include technical consulting, solution design, leadership, planning, design, development, deployment, and highly complex integrations • Excellent written and verbal communication skills • Exceptional client relationship skills • Ability to work in a delivery environment that involves structured processes and flexible timelines • Strong experience with a major programming language like Java or C# • Experience with SQL query and stored procedure development • Experience with REST API calls and Web Service development • Experience with a disciplined development methodology and release management process Desired/Preferred Qualifications • Cisco Certifications are preferred (UCCE Specialist, UCCX, CCNA, CCNP, etc.) • Experience with Omnichannel applications (ECE, Outbound Option, SocialMiner, etc.) • Experience performing Cisco UCCE Script Design and Deployment • Experience with a diagramming tool like Visio, Matlab, LabView, etc.
• Familiarity with Eclipse IDE • Familiarity with Web Development • Familiarity and exposure to Report Customization with CUIC, Exony, Aceyus, etc.
• Familiarity and exposure to any Cisco 3rd party products (i.e., Calabrio, eGain VIM, Verint, Nice, Nuance, etc.) Supervisory Responsibility None Travel Less than 30% Work Environment Ability to handle multiple priorities and demands in a fast-paced environment.
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.