Location: Ahmedabad
Salary: 5 - 6 LPA
About the Role
We’re looking for a dynamic and experienced City Operations Manager to lead and scale our city-level operations.
This role involves managing teams, driving operational excellence, optimizing processes, and ensuring an exceptional customer experience across all properties and business functions.
Key Responsibilities
- Oversee end-to-end city operations including property management, maintenance, and customer experience.
- Lead and mentor a team of Area Property Managers, Operations Executives, and Field Staff.
- Monitor city-level KPIs — occupancy, revenue, service quality, and cost efficiency.
- Implement operational SOPs and ensure compliance across all teams.
- Collaborate with central teams (Sales, Finance, Product, and HR) to align city operations with business goals.
- Manage vendor relationships and ensure timely resolution of on-ground issues.
- Identify process gaps and drive continuous improvement initiatives.
- Handle escalations, audits, and critical incident management.
- Provide strategic inputs for city growth, expansion, and customer retention.
Requirements
- Bachelor’s degree; MBA or equivalent preferred.
- 3–5 years of experience in operations, preferably in real estate, property management, facility, or hospitality sectors.
- Proven leadership and team management skills.
- Strong analytical, communication, and problem-solving abilities.
- Proficiency in Excel, dashboards, and data-driven decision-making.
- Ability to work in a fast-paced, on-ground operational environment.
What We Offer
- Opportunity to lead and shape city operations in a high-impact role.
- Dynamic work culture with autonomy and growth opportunities.
- Competitive compensation and performance-based incentives.