Client Integration Manager

Job description

Why project44?

At project44, we believe in better.

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential.

Better for our customers.

Better for their business.

Better for the world.

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate.

By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently.

Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.

Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.

Integration Consultant

We are looking for an Integration Consultant to work alongside sales, support, engagement managers, and customer success to help provide clients with a seamless implementation experience.

You will effectively manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction.

You will be working alongside an established team with various backgrounds in logistics, project management and technology.

Key Accountabilities:

• Facilitate standard project management methodology for all implementations, including, but not limited to:
• Leading kick-off calls - remote sessions providing overview of project44 and outline of the implementation project to the customer.
  
  
• Technical requirements review and deep dive analysis – review the customer setup, way of integrations between P44 and Customer systems: e.G. review APIs in detail, consulting with customer to provide best practices and most efficient set up of the APIs
• Define and Provide input on test plans for SIT and UT – work with the customer to develop a comprehensive list of testing scenarios and use cases.
  
  
• Training – remote training sessions tailored to the end user.
  
  
• Weekly status meetings – weekly calls with customers to review progress, obstacles, upcoming tasks, etc.
  
  Weekly status to be logged within Salesforce reporting.
  
  
• Post-implementation hypercare – ensure the implementation is a success, preparing clear Preproduction / production cutoff plan before transitioning the account to our customer success and support teams.
  
  
• Lead technical project management activities for accounts during the implementation period by driving RAID as an example.
  
  
• Create, update, and distribute documentation on standards and best practices for integration with project44.
  
  
• Configure the project44 platform to enable customers to reduce time to value with project44 APIs.

Requirements & Preferred Skills

• Fluency in English is required;
  French, Spanish or German are nice to have.
  
  
• 3-5 years of customer-facing experience in:
• Customer integrations/implementations, or
• Software systems delivery, or
• Supply chain/logistics technology integrations (e.G. TMS: SAP LBN, OTM, Blue Yonder, EDI integration knowledge)
• Experience working with Postman, Kibana, Salesforce, JIRA, Confluence, Github
• SaaS, RTTV, Supply Chain and/or project management experience strongly preferred.
  
  
• Ability to work autonomously as well as in a team setting.
  
  
• Knowledge of writing technical documentation and understanding customer requirements and use cases.
  
  
• Ability to run system data analyses for customers.
  
  
• Ability to drive outcomes using indirect authority to meet critical goals.
  
  
• Ability to proactively identify and communicate risks and opportunities.
  
  
• Strong oral and written communication skills, people skills, and presentation skills
• Responsible for multiple projects at once, with varying stages of implementation;
  must be highly organized with a strong sense of urgency to meet deadlines.
  
  
• Some travel might be required based on business needs.
  
  

Work from office ask: You are required to work from the Bengaluru office 5 days in a week.

Shift Time: 2:00 PM - 11:00 PM IST (with flexibility)

Diversity & Inclusion:

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains.

As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve.

We’re focused on creating a company where all team members can bring their authentic selves to work every day.

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members.

We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive.

If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any accommodation needed during the hiring process, please email heena.mehta@project44.com.

Even if you don’t meet 100% of the above job description you should still seriously consider applying.

Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

Required Skill Profession

Operations Specialties Managers