Client Solutions Engineer

Job description

About Glean

We’re on a mission to make knowledge work faster and more humane.

We believe that AI will fundamentally transform how people work.

In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work.

These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world.

On the surface, you can think of it as Google + ChatGPT for the enterprise.

Under the hood, our platform is the connective tissue between AI and knowledge.

It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI.

We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

Role

Glean is seeking a talented Software Engineer - Consulting Services to build a highly performant, scalable, secure, permissions-aware system that makes all the relevant enterprise knowledge readily available to employees in all contexts of their work.

Glean is the work assistant with intuition and helps find and leverage the exact knowledge you need right when you need it so you and your team can get big things done.

Join our hard-working team and elevate your career.

We are professional, creative, passionate, and, most importantly - customer-obsessed.

Glean Software Engineer - Consulting Services are self-starters, driven, and can manage themselves.

We believe in giving engineers responsibility, not tasks.

Our goal is to motivate and challenge you to do your best work by empowering you to make your own decisions.

To do that, we have a very transparent structure and give people freedom to exercise their judgment, even in critical scenarios.

This develops more capable engineers and keeps everyone engaged and happy, ultimately leading to customer delight.

What you will do and achieve

As a Software Engineer - CS at Glean, you will play a critical role in building out features and solutions for long-term stability and last-mile delight to our customers.

Work closely with cross-functional teams, including development, Solution Architects, and CSM teams to implement solutions and enhance the existing system.

Your expertise will help us maintain a high standard of service for our customers.

You would be expected to write well-thought-out design documents and build and maintain robust, high-quality, and well-tested code across various languages

Mentor more junior engineers or learn from battle-tested ones

Key Responsibilities:

• Design, develop, and maintain high-quality software applications and libraries.
• Develop a strong understanding of our product and engineering architecture and design and implement scalable solutions capable of handling and processing large-scale data sources efficiently for customer use cases.
• Collaborate with cross-functional teams to define, design, and ship new features and connectors to help move deals ahead.
  
  
• Participate in code reviews and ensure adherence to coding standards.
• Identify opportunities to improve software quality through process improvements, automation, and system optimizations to enhance product performance and customer experience.
• Train and mentor junior engineers, fostering a collaborative and knowledge-sharing environment.

Who you are

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in a software development role, preferably in a B2B SaaS environment.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
• Proficiency in programming languages such as Python, Java, Go, or TypeScript, along with experience in troubleshooting software applications.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and related services.
• Experience with database management and query languages (SQL, NoSQL).
• Excellent analytical and problem-solving skills, with a focus on delivering high-quality results.
• Strong communication skills, capable of working with both technical and non-technical stakeholders.

Key knowledge and skills

• Thrive in a customer-focused, tight-nit and cross-functional environment - being a team player and willing to take on whatever is most impactful for the company is a must
• A proactive and positive attitude to lead, learn, troubleshoot, and take ownership of both small tasks and large features
• Strong coding skills (for example in Go/Python/Java/C++ etc) with an emphasis on designing for reliability and scale, and writing well-tested components
• Ability to diagnose and troubleshoot software issues effectively.
• Familiarity with cloud-native development practices in GCP/AWS/Azure is a plus
• Understanding of Agile and DevOps practices for efficient software lifecycle management.
• Strong verbal and written communication skills for collaboration between customers and technical and non-technical stakeholders.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization.

We're committed to an inclusive and diverse company.

We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Required Skill Profession

Computer Occupations