Urgent! Client Solutions Engineer Job Opening In India, India – Now Hiring Hexnode
About Mitsogo | Hexnode
Mitsogo is a global organization that highly values the contributions of each employee.
Our ability to
attract top talent is a testament to our commitment to fostering a sense of belonging for everyone.
We recognize the rapid evolution of technology and society that impacts our industry, and we
prioritize equipping our employees with diverse opportunities and empowering them with a wide
range of skills.
Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work.
Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors.
Fuelling
the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the
enterprise software and cybersecurity landscape.
Job Overview: (Endpoint System Engineer)
As a Endpoint System Engineer (3+ Years), you will play a crucial role in ensuring client satisfaction by
providing timely and effective technical assistance.
Do you thrive on solving puzzles and empowering others?
Are you passionate about technology and
eager to make a real impact?
If so, Hexnode has the perfect opportunity for you!
We're seeking a highly motivated and customer-centric Endpoint System Engineer (3+ Years) to join
our dynamic team.
As the front line of our customer experience, you'll be instrumental in ensuring
our clients get the most out of Hexnode's cutting-edge Unified Endpoint Management (UEM)
solution.
You'll be more than just a technical support agent – you'll be a trusted advisor, a problem
solver, and a champion for our customers.
Responsibilities:
You will be engaging with clients to understand their current device management
challenges, their IT infrastructure, their security requirements, and their long-term goals.
This involves asking insightful questions and actively listening to their responses.
Handle incoming technical quires, via calls, emails, and chat messages from the Customers,
experiencing technical issues.
This might involve recommending specific configurations,
integrations, or workflows that will best serve the client.
Diagnose and troubleshoot technical issues related to our product.
You’ll work closely with
other teams, engineering, product management, and including sales teams to ensure
seamless customer experience.
You'll need a strong understanding of Hexnode's features, its architecture, and its
integration capabilities.
You should be able to answer technical questions confidently and
address any concerns the client may have and provide step-by-step guidance and solutions
to clients, ensuring a positive customer experience.
Escalate complex technical issues to the appropriate internal teams for resolution.
Stay up to date with the latest features and updates of our unified endpoint management
product.
You'll need to stay updated on the competitive landscape, understanding the
trends, changes in cybersecurity industry, and be the evangelists of UEM products, get an in-
depth knowledge on UEM product lines.
Provide product training to clients and internal teams as needed.
Document and track
support issues to maintain a comprehensive knowledge base.
Communicate effectively with customers, keeping them informed of the status of their tech
requests.
You are often the first point of contact for potential customers, and your
professionalism and expertise can significantly influence their perception of Hexnode.
Ensure a high level of customer satisfaction through professional and courteous
communication.
You're on the front lines, interacting directly with potential clients.
This
gives you valuable insights into market trends, customer needs, and areas where Hexnode
can improve.
You should actively collect this feedback and share it with the product
development team.
What you'll bring:
Excellent communication skills: You can clearly and concisely explain technical concepts
to both technical and non-technical audiences and · effective communication with
interpersonal skills.
Strong problem-solving abilities: Proven experience in technical support or a similar
customer-facing role and the ability to identify the root cause of issues and implement
effective solutions.
Technical aptitude: Excellent troubleshooting and problem-solving skills.
Should be
comfortable working with technology and eager to learn new systems.
Prior experience
in a IT management,, Asset management, and Cybersecurity or relevant environment
and a strong understanding of UEM and related technologies is a plus.
Strong organizational skills: You can manage multiple tasks and prioritize effectively in a
fast-paced environment.
Your approach challenges with enthusiasm and a can-do spirit
and the ability to work independently and collaboratively in a fast-paced environment.
A team player mentality: You thrive in a collaborative environment and are willing to go
the extra mile to support your colleagues.
Bachelor’s degree in a relevant technical field or equivalent work experience.
(BE in
Computer Science & Engineering, Electrical & Electronics Engineering, Electronics
Engineering etc….).
✨ Smart • Intelligent • Private • Secure
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Unlock Your Client Solutions Potential: Insight & Career Growth Guide
Real-time Client Solutions Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Solutions in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 43790 jobs in India and 6720 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Client Solutions roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hexnode is currently hiring and seeking a Client Solutions Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Client Solutions Engineer Jobs India.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hexnode adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Client Solutions Engineer Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Client Solutions Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Client Solutions Engineer interview at Hexnode, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hexnode's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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