Urgent! Cloud Support Engineer Job Opening In India, India – Now Hiring Oracle
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Cloud Support Engineer, you will be the technical interface to customers, for resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
In this position, you will routinely act independently while researching and developing solutions to customer issues.
Responsible for our production infrastructure, including the servers and services which support our growing client base as well as designing and implementing highly scalable environments.
This engineer works with other teams in the organization and provides infrastructure solutions to the customers.
Understands client systems and applications, networking, infrastructure, data centres, web tools and technologies, databases and Cloud, Big Data, Enterprise Resource Planning (ERP), and more.
Perform deep drill down analysis into performance bottlenecks and provide necessary fixes.
Bring in new ideas, change, evolve, improve, and simplify the production infrastructure.
Work closely with our development and research teams and provide customer friendly solutions and support.
Responsible for working on the design, development, and/or deployment of enterprise supporting systems.
Job duties are varied and complex utilizing independent judgment.
May have project lead role.
4 years of experience with Core products or five years of experience with Applications products and have a technical degree ., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a GPA OR (for Applications) proven professional/ technical experience, ., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Working knowledge of software development tools, methodologies, and programming languages.
Experience working with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation.
Design and implementation of Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) solutions using a variety of cloud platform services.
Highly technical and analytical, possessing significant implementation and operations experience.
Identifies solutions in experience of application or server architecture and networking.
Location & Schedule
* The position is based in Bangalore-India.
* You are entitled to work on shifts with weekends other than Saturday and Sunday.
You should be willing to support on national holidays and public holidays.
And most importantly should be open to any Shift.
* This is a full-time, permanent position.
Job Requirements
Preferred Technical Qualifications
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
Able to work with general guidance from senior support engineers and management and, in some areas, may work independently.
Solutions often take time to develop through research, collaboration, or problem replication.
Job Responsibilities:
Career Level - IC2
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Unlock Your Cloud Support Potential: Insight & Career Growth Guide
Real-time Cloud Support Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Cloud Support in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 114820 jobs in India and 7981 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Cloud Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Oracle is currently hiring and seeking a Cloud Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Cloud Support Engineer Jobs India.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Oracle adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Cloud Support Engineer Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Cloud Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Cloud Support Engineer interview at Oracle, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Oracle's products or services and be prepared to discuss how you can contribute to their success.
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