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Cloudely - Salesforce Service Cloud Business Analyst Job Opening In India, India – Now Hiring CLOUDELY INDIA PRIVATE LIMITED


Job description

<p><p><b>Description : </b><br/><br/>Job Title : Business Analyst Salesforce Service Cloud.<br/><br/>Location : India.<br/><br/>Experience : 6+ years.<br/><br/><b>Job Description : </b><br/><br/><b>Role Overview : </b><br/><br/>We are looking for an experienced Business Analyst with proven expertise in Salesforce Service Cloud to bridge the gap between business requirements and technical implementation.<br/><br/>The ideal candidate should possess strong analytical, documentation, and communication skills, along with a solid understanding of Service Cloud features and capabilities.<br/><br/><b>Key Responsibilities : </b><br/><br/></p><p>- Collaborate with business stakeholders to gather, analyze, and document business requirements related to Salesforce Service Cloud.<br/><br/></p><p>- Translate business needs into functional and technical specifications for development teams.<br/><br/></p><p>- Work closely with Salesforce admins, developers, and architects to design and deliver scalable Service Cloud solutions.<br/><br/></p><p>- Conduct workshops, interviews, and process mapping sessions to understand and improve customer service processes.<br/><br/></p><p>- Define and manage user stories, acceptance criteria, and test cases in tools like Jira or Azure DevOps.<br/><br/></p><p>- Support system configuration, testing (UAT), and deployment activities.<br/><br/></p><p>- Identify gaps between current state and future state processes, recommending best practices leveraging Salesforce Service Cloud capabilities.<br/><br/></p><p>- Provide end-user training and documentation for new features and enhancements.<br/><br/></p><p>- Ensure data integrity, security, and compliance within Salesforce environments.<br/><br/><b>Required Skills & Experience : </b><br/><br/></p><p>- 5+ years of total experience as a Business Analyst, with at least 3+ years of hands-on experience in Salesforce Service Cloud.<br/><br/></p><p>- Strong understanding of Service Cloud modules Case Management, Knowledge Base, Omni-Channel, Entitlements, Service Console, and CTI integrations.<br/><br/></p><p>- Experience in Salesforce declarative tools (Flows, Process Builder, Reports & Dashboards).<br/><br/></p><p>- Familiarity with Salesforce data model, APIs, and integrations.<br/><br/></p><p>- Excellent analytical and problem-solving skills.<br/><br/></p><p>- Proficiency in creating BRDs, FRDs, process flow diagrams, and wireframes.<br/><br/></p><p>- Strong communication and stakeholder management abilities.<br/><br/></p><p>- Salesforce certifications such as Salesforce Certified Administrator or Service Cloud Consultant are preferred(Nice to have).<br/></p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


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Are You Looking for Cloudely Salesforce Service Cloud Business Analyst Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CLOUDELY INDIA PRIVATE LIMITED adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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CLOUDELY INDIA PRIVATE LIMITED interview tips for Cloudely   Salesforce Service Cloud Business Analyst

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Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Final Thought:

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