Computronics Systems - Technical Lead - WiFi Systems

<p><p><b>Job Summary :</b><br/><br/></p><p>We are seeking an experienced and client-focused Technical Lead to join our team.In this role, you will be responsible for overseeing our Optical Network Terminal (ONT) and WiFi modem technologies.<br/><br/></p><p>The ideal candidate will provide expert-level technical support, lead product testing, and collaborate with teams to deliver robust networking solutions for our enterprise clients.<br/><br/></p><p>This is a leadership position that requires a strong background in ISP or telecommunications environments and a commitment to customer excellence.<br/><br/><b>Key Responsibilities :</b><br/><br/></p><p>- Technology Management: Oversee the complete lifecycle of ONT and WiFi modem technologies, from development and implementation to ongoing maintenance and system optimization.<br/><br/></p><p>- Technical Solutioning: Design, develop, and present comprehensive technical solutions, proposals, and network designs to enterprise clients.<br/><br/></p><p>- Client Support: Serve as a primary point of contact for client inquiries, troubleshooting complex technical issues to ensure timely and effective resolution.<br/><br/></p><p>- Team Collaboration: Work closely with internal teams to identify, diagnose, and resolve technical problems related to our networking products and systems.<br/><br/></p><p>- Product Validation: Lead the testing and validation process for new networking products to ensure they meet quality and performance standards.<br/><br/></p><p>- Product Expertise: Act as a subject matter expert on a wide range of networking products, including switches, wireless access points, routers, gateways, and IP CCTV systems.<br/><br/><b>Skills & Expertise :</b><br/><br/></p><p>- Technical Knowledge: In-depth experience with networking hardware including switches, wireless access points, routers, and gateways.<br/><br/></p><p>- Systems Knowledge: Strong understanding of business network systems, including LAN/WAN architecture, IP CCTV, and enterprise WiFi solutions.<br/><br/></p><p>- Communication: Excellent verbal and written communication skills, with the ability to create and deliver formal technical presentations and proposals.<br/><br/></p><p>- Customer Focus: A demonstrated commitment to customer service excellence and maintaining high standards of performance.<br/><br/></p><p>- Software Proficiency: Proficient in MS Office Suite (Excel, PowerPoint, Word) for reporting, analysis, and presentations.</p><br/></p> (ref:hirist.tech)