Job Overview
Category
Computer Occupations
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Job Description
- CMDB Management & Maintenance:
- Oversee the design, implementation, and continuous improvement of the ServiceNow CMDB.
- Ensure the accuracy and completeness of CI (Configuration Item) data through audits and reconciliation.
- Establish and enforce data governance policies and standards for CMDB.
- Configuration Management Process Ownership:
- Define and implement configuration management processes, policies, and procedures.
- Collaborate with IT and business stakeholders to align CMDB data with organizational needs.
- Monitor and resolve issues related to CMDB performance and compliance.
- Integration and Automation:
- Lead integration of CMDB with other ITSM/ITOM modules such as Incident, Problem, Change, and Asset Management.
- Develop and manage automation workflows to enhance CMDB data population and updates.
- ServiceNow Expertise:
- Leverage deep knowledge of ServiceNow CMDB architecture, modules, and capabilities.
- Provide technical expertise in designing CMDB structures and service models.
- Stay updated on ServiceNow platform enhancements and best practices.
- Reporting and Insights:
- Develop dashboards and reports to monitor CMDB health and usage metrics.
- Provide insights to IT and business teams to drive improvements in IT operations and services.
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ScaleneWorks is actively hiring for this Configuration Analyst – CMDB Manager position
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