Configuration Management Database (CMDB) Manager

Job description

Job Opportunity: Configuration Management Database (CMDB) Manager Location: Chennai, India
Employment Type: Full-Time Employment
Experience: 8+ years
Company Overview :
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services.

We are committed to delivering cutting-edge technology solutions to our clients worldwide.

If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview:
We are seeking a Configuration Management Database (CMDB) Manager to oversee the integrity, accuracy and effectiveness of our enterprise CMDB.

Located in Chennai, India, this role ensures that the CMDB supports IT service management (ITSM) processes and serves as a reliable source of truth for configuration items (CIs).

The CMDB Manager will lead CMDB operations, drive data quality improvements and oversee discovery, reconciliation and integration activities.
Key Responsibilities:
Administer and evolve the CMDB: Lead the administration of the ServiceNow CMDB, ensuring data accuracy and completeness across all configuration items.

Define and implement policies, procedures and governance frameworks aligned with the Common Service Data Model (CSDM).
Cross‑functional collaboration: Work closely with ITSM, IT asset management (ITAM), change, incident and problem management teams to align CMDB data with service management processes.

Engage with platform, network and infrastructure teams to support accurate CI relationships across on‑premise and cloud environments.
Data quality and audits: Oversee regular audits and certification activities to verify data integrity; identify and rectify discrepancies.

Develop dashboards and health reports that provide insights into CMDB completeness, correctness and compliance.
Automation and integration: Drive automation and integration efforts to populate the CMDB from discovery tools, cloud platforms and third‑party systems.

Leverage AI‑enabled discovery and reconciliation where applicable.
Continuous improvement: Champion continuous improvement of CMDB maturity and value; implement best practices for data modelling, relationship mapping and CI lifecycle management.
Required Skills & Qualifications:
Bachelor’s degree in Information Systems, Computer Science, Engineering or a related discipline.

A master’s degree in information management or data engineering is beneficial.
8–10 years of experience in configuration management or IT service management, including at least 5 years administering the ServiceNow CMDB.

Experience in implementing CMDB discovery, service mapping and integrations across complex, hybrid IT environments.
Strong understanding of ITIL configuration and asset management principles; ITIL 4 certification is highly desirable.
Demonstrated experience coordinating with business stakeholders.

Excellent communication skills to explain complex data models and governance concepts to non‑technical audiences.
Certifications (Preferred or Required):
Relevant ServiceNow credentials such as Certified Implementation Specialist – CMDB (CIS‑CMDB), Certified Implementation Specialist – Discovery, or Certified Technical Architect.

Knowledge of CSDM and Service Graph Connector technology is a plus.
Strong analytical and problem‑solving abilities with meticulous attention to detail.
Experience with cloud discovery tools (AWS, Azure, GCP), container orchestration (Kubernetes) and automated configuration management solutions.

Familiarity with DevOps and infrastructure‑as‑code approaches is advantageous.
Experience implementing data quality and governance frameworks; knowledge of data catalogue and metadata management tools.
Familiarity with compliance standards (e.g., ISO/IEC 20000, SOC 2) and security best practices for CMDB data.
Understanding of CI/CD pipelines and their impact on CMDB changes.
How to Apply:
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AVASO Technology is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.
AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement
AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and it provides equal employment opportunity.

AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors.

All employment decisions are based on qualifications, merit, and business need.

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