Content Configuration Analyst II Policy

Configure content solutions for low to moderate complexity Agile stories with guidance from more senior team members.

Interpret and translate industry rules and requirements (ISO, NCCI, AAIS) into configuration specifications.

Debug and resolve configuration issues of low complexity, applying root cause analysis under guidance.

Write and execute automated unit and integration-level tests to validate configuration changes.

Participate in peer reviews of configuration work to ensure adherence to standards and best practices.

Perform basic source code management activities, including check-in and version control.

Assist in estimating effort for configuration tasks to support planning and resource management.

Collaborate within Agile teams to align on requirements, design, and implementation.

Document configuration solutions, testing outcomes, and related processes for traceability and knowledge sharing.

Apply content development standards and best practices to ensure high-quality and maintainable solutions.

Support continuous improvement by adopting new tools, techniques, and methodologies.

Contribute to the overall effectiveness and efficiency of the Template Upgrade Team.

Perform other related duties and activities as required.

Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values: 

Mission: To empower insurers to reimagine the future of insurance 

Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses 

Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead

Core Employee:

Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.

Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals​; includes the ability to recognize and incorporate a broad range of diverse perspectives ​ 

Problem Solving: Can analyse complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions​ 

Accountability: Willingness to accept responsibility for your actions and work​; ability to set and achieve meaningful outcomes for oneself 

Adaptability: ​Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued​ 

Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others​ 

Bachelor of Science degree; preferred in Mathematics, Computer Information Sciences or Business; related work experience can be substituted for educational requirements.

Minimum 1-year related industry experience 

PREFERRED: 

Familiarity with Duck Creek products and configuration methodologies.

Experience in Property & Casualty insurance software or related technology solutions 

Proficiency in XML/XSLT document design and XPath querying.

Foundational understanding of relational databases and querying.

Knowledge of Agile methodology and its application to configuration work.

Ability to apply root cause analysis during configuration and testing cycles.

Basic skills in source code management and version control practices.

Awareness of P&C insurance products, including Commercial Auto and General Liability.

Ability to configure high-performance, reliable content solutions.

Strong analytical thinking and problem-solving skills.

Effective written and verbal communication skills in a team environment.

Ability to manage time and meet deadlines effectively.

Demonstrated collaboration and teamwork in Agile environments.

Commitment to learning and continuous skill development.

Strong attention to detail and quality standards.

Professional integrity and accountability in delivering work.

Resilience and adaptability in dynamic and evolving environments.

Travel: [X] 0-10% [ ] 11-25% [ ] 26-50% [ ] 51-75% [ ] 76-100% 

Special Hours: 

Work Authorization: Must be legally authorized to work in the country of the job location 

Physical Requirements: [X] Sedentary Work [ ] Light Work 

Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time.

Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work