Contract Salesforce Application Engineer

Job description

About Us

Observe.AI is the leading AI agent platform for customer experience.

It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.

Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents.

It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management.

Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.

Why Join Us

At Observe.AI, Salesforce development isn’t just about customizing a CRM—it’s about building scalable, intelligent solutions that transform customer experiences and empower teams to deliver their best work.

As a Salesforce Developer, you’ll play a key role in shaping how we serve our customers by designing applications, integrations, and workflows that make service smarter, faster, and more human.

You’ll work on cutting-edge use cases, from embedding external apps and enabling real-time data flows to integrating conversational AI with Salesforce Messaging.

Partnering with product, engineering, and customer teams, you’ll help define solutions that directly impact our roadmap and customer success.

If you’re looking for an opportunity where your code enhances how businesses connect with their customers, your expertise drives innovation, and your growth is supported by working alongside a talented and collaborative team, this is the place for you.

What you’ll be doing

• Work directly with customers and internal stakeholders to understand business problems, gather requirements, and distill them into clear technical solutions.
• Design and develop custom applications within Salesforce Service Cloud to optimize service processes and agent productivity.
• Integrate Salesforce Messaging APIs using Converse, including setup for AI/chatbot integration and conversational flows.
• Embed external or custom-built apps into Salesforce where needed to streamline workflows.
• Support product teams in shaping feature requirements, prioritizing use cases, and contributing to the product roadmap.
• Build and maintain scalable and maintainable code using Apex, LWC, and standard Salesforce tools.
• Handle data integration tasks, including pulling/pushing data via APIs and standard connectors.
• Conduct demos, provide solution documentation, and support deployment and testing activities.

What you bring to the role

• 3+ years of Salesforce development experience with hands-on Service Cloud implementation.
• Strong communication skills with the ability to interface directly with customers, ask the right questions, and extract real needs.
• Proven ability to translate business problems into technical solutions and communicate trade-offs and benefits.
• Experience with Salesforce Messaging APIs and Converse setup for bot integration or conversational use cases.
• Proficiency in Apex, Lightning Web Components (LWC), Flows, and Salesforce platform tools.
• Familiarity with API-based integrations, web services (REST/SOAP), and handling data exchange.
• Experience working in an agile or product-driven environment with a focus on iterative delivery.
• Salesforce certifications such as Service Cloud Consultant or Platform Developer I/II are a plus.
• Build and maintain Salesforce Canvas Apps - Connected Apps to embed external applications via iframes.
• Enable Auto-login and SSO-like experience using Salesforce SDK or Connected App OAuth flow.
• Hands-on experience with creating and maintaining managed packages, AppExchange security review process, and deployment strategies for external-facing Salesforce apps.
• Familiarity with API-based integrations, web services (REST/SOAP), WebSocket-based communication, and handling real-time or event-driven data exchange.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.

Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.

Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people.

We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals.

We seek to hire, develop, and retain talented people from all backgrounds.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups, are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply.

For more information, visit www.Observe.Ai.

Required Skill Profession

Computer Occupations