<p><p><b>About Us : </b><br/><br/>Talpro is leading the way in transforming the talent acquisition landscape.<br/><br/> We deliver innovative, sustainable, and cost-effective recruitment solutions tailored to todays business needs.<br/><br/> Our mission is to offer comprehensive hiring strategies that address immediate recruitment demands while laying the groundwork for long-term Description : </b></p><p><br/><p>Years of Experience : Minimum 10+ Years preferred for Architects)<br/>Role Type : Full-Time, Permanent (FTE with Talpro)</p></p><br/>Notice Period : Immediate Joiners Only<br/><br/>Work Location : Hybrid<br/><br/>Work Mode : Hybrid<br/><br/><b>Mandatory Skills : </b><br/><br/>- Microsoft Dynamics 365 CRM (7+ years hands-on development)<br/><br/>- Customer Service Omnichannel setup and integration (Voice/Telephony Channel MUST)<br/><br/>- Logic Apps (Azure Logic Apps experience)<br/><br/>- C# with strong Object-Oriented Programming & Domain-Driven Design<br/><br/>- Power Platform : Power Apps (Model-driven), Power BI, Power Automate, Power Pages<br/><br/>- Microsoft Dataverse<br/><br/>- Dynamics 365 Customization : Plugins, Custom Workflows, Custom APIs<br/><br/>- SQL Server Integration Services (SSIS)<br/><br/>- Dynamics 365 Technical Architecture Design<br/><br/>- Excellent Communication Skills (English written & spoken)<br/><br/>- Proven experience in 45 full-cycle CRM implementations<br/><br/><b>Good to Have Skills : </b><br/><br/>- Power Apps : Canvas App full development<br/><br/>- ASP.
NET Core (Portal/Web development)<br/><br/>- Azure Functions, Web Apps, Cognitive Services, AI, Bot Framework<br/><br/>- Banking Domain Experience<br/><br/>- Microsoft Dynamics Certification<br/><br/>- Team mentoring, technical leadership, and client engagement experience<br/><br/><b>Role Overview / Job Summary : </b></p><p><br/></p><p>We are seeking a Dynamics CRM Architect with deep experience in Microsoft Dynamics 365 CRM and the Power Platform.<br/><br/> The candidate must bring strong technical expertise in Customer Service Omnichannel, especially in Voice and Telephony integrations, alongside hands-on proficiency in Azure Logic Apps.<br/><br/> This role requires a leader who can drive end-to-end solution architecture, development, and deployment of CRM systems, while also mentoring developers and working closely with business and IT stakeholders.<br/><br/> Strong communication skills, solution ownership, and a consultative mindset are essential for success in this high-impact client-facing role.<br/><br/><b>Key Responsibilities / Job Responsibilities : </b><br/><br/>- Design, develop, and integrate scalable CRM solutions using Dynamics 365 and Power Platform<br/><br/>- Deliver technical solutions in alignment with defined scope, cost, and timeline<br/><br/>- Set up and integrate Voice/Telephony Omnichannel channels for Customer Service<br/><br/>- Build and manage Logic Apps and SSIS-based data migration flows<br/><br/>- Customize Dynamics 365 using Plugins, Custom APIs, Custom Workflows, and extensions<br/><br/>- Collaborate with BA, developers, and architects to implement CRM solutions<br/><br/>- Translate complex business requirements into technical architecture<br/><br/>- Lead CRM projects end-to-end and mentor junior developers<br/><br/>- Drive adherence to best practices in DevOps, unit testing, source control, and peer reviews<br/><br/>- Communicate technical plans and updates effectively to internal and external stakeholders<br/><br/>- Troubleshoot issues, perform root cause analysis, and ensure long-term fixes<br/><br/>- Stay updated on Microsoft technologies and guide solution enhancements accordingly</p><br/></p> (ref:hirist.tech)