Cross Functional Program Director

Job description

Who are we?

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP).

Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software.

Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation.

Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror.

This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.

Investors: Raised a total of ~$270 million.

Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2.

Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025.
  
  We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
• On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

Be one of the key Leaders in this awesome journey of building a billion-dollar company!

Overview of the role:

Assist the founders or functional leaders of a key function with varied strategic projects that are either Strategic and “Company Changing” enough and require dedicated time/resources/data to accomplish and/or projects that other groups should be doing but due to resource limitations are not able to execute successfully or in a timeline manner.

The projects can be horizontal or can be specific to a function as well so you must be willing to learn and adapt quickly to different projects and teams, and execute projects to desired outcomes.

Ideal be someone who is hands-on, quick learner, adept at context switching, good with data/numbers, cross functional collaboration & communication, and detail oriented as well as a macro thinker.

People who have a background in startups either as co-founders or core team members/early employees may be a good fit.

People will corporate strategy or consulting background may also be a good fit.

If you're interested in the SaaS revolution that is unfolding in Indian tech ecosystem and want to be a part of this exciting journey, Whatfix is one of the best places to be with amazing people & culture, high growth, constant love & support from customers, very large and fast growing opportunity in Digital Adoption Solutions and best-in-class investors.

Some highlights of the role:

1. The role involves navigating to various teams and leaders, to gather information or to drive a project, so understanding org structure, what all is happening and who does what becomes a must have and it helps if you can learn quickly.
   
   Everyone at Whatfix is operationally busy so getting time is difficult and being succinct and well prepared and using tools like Loom to communicate and set up meetings is important.
2. Good communication skills, both oral and written is a must have.
   
   Good listening and note taking skills are equally important.
3. There can be less correlation among the projects and assignments that come along so must be okay with context switching and ambiguity and must have the ability to prioritize and organize on a daily basis as you juggle between shorter duration and longer duration projects.
4. The role involves working as an individual contributor as you are not a direct people manager but involves indirectly managing different teams during projects and would also be fairly autonomous in nature.
   
   You should be comfortable with these aspects and be able to maintain a sense of urgency and clarity with limited oversight from the leader you are supporting, this could also vary based on the leader and the project you are working on.
   
   Again using asynchronous tools to collaborate is key.
5. It's a must have to be data driven and be able to quickly convert information into metrics and visualizations as executives' decisions by and large are guided by data.
6. Being familiar with tools and/or having the ability to familiarize yourself with software tools is key - Salesforce, Highspot, Totango, Google Sheets and G Suite and more
7. A layer above all the above is varied work timings.
   
   The US Team in India works 5:30pm to 2:30am, EU team 1pm to 10pm and many others slightly earlier.
   
   Your ideal work timings will be from 3 PM to 12 AM.

Flexibility:

At Whatfix, we deeply value collaboration, innovation, and human connection.

We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively.

At the same time, we recognize the importance of flexibility in balancing personal and professional priorities.

To support this, we offer the option to work from home up to two days per month.

In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First;
  Empathy;
  Transparency;
  Fail Fast & Scale Fast;
  No Hierarchies for Communication;
  Deep Dive & Innovate;
  Trust, Do it as you own it;
  

We are an equal opportunity employer and value diverse people because of and not in spite of the differences.

We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.

Required Skill Profession

Operations Specialties Managers