• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
India Jobs Expertini

Customer Experience Leader Job Opening In Bengaluru – Now Hiring Benchire


Job description

The Director of Customer Experience (CX) will be a strategic and results-oriented leader

responsible for orchestrating exceptional customer journeys and maximizing satisfaction for our

B2C customers across India.

This role demands a deep understanding of the Indian consumer

market, particularly within the home appliances/retail sector, where product and service quality

are paramount.

The ideal candidate will possess a proven ability to implement robust processes,

leverage technology for actionable analytics, and develop impactful customer retention campaigns.



Key Responsibilities:


- Strategic CX Leadership: Develop and execute a comprehensive B2C customer experience

strategy, specifically tailored for the Indian retail market, aligning with business objectives and

growth goals.


- Process Optimization for Quality: Design, implement, and continuously refine customer-centric

processes across all touchpoints, from pre-sales inquiry to installation, after-sales service, and

post-purchase engagement.

Ensure these processes uphold the highest standards of product and

service quality that Indian customers expect.


- Technology-Driven Insights & Analytics: Lead the identification, adoption, and utilization of CX

technology solutions (e.G., CRM, analytics platforms, feedback tools) to gather, analyze, and interpret

customer data and behavioral patterns.

Translate these insights into actionable strategies for

improving customer satisfaction, loyalty, and business performance.


- Customer Retention Campaign Management: Develop, implement, and manage targeted

customer retention campaigns, leveraging data-driven insights and personalized approaches to

foster long-term customer loyalty and reduce churn in the competitive market.


- After-Sales Service Excellence: Oversee and enhance the entire after-sales service experience,

including installation, maintenance, and complaint resolution, ensuring prompt, efficient, and

quality service that builds customer trust and advocacy.


- Team Leadership & Training: Build, mentor, and inspire a customer-centric team, providing

training and guidance to ensure consistent delivery of exceptional service standards across the

organization.


- Cross-functional Collaboration: Collaborate closely with Sales, Marketing, Product

Development, and Technical Service teams to ensure a seamless and consistent customer

experience across all interactions.


- Customer Feedback & NPS Enhancement: Implement robust feedback mechanisms (surveys,

social media monitoring, reviews) and actively leverage customer feedback to identify pain points,

drive continuous improvement, and maximize Net Promoter Score (NPS).


- Budget Management & ROI Measurement: Manage the CX budget effectively, allocate resources

strategically, and measure the ROI of CX initiatives to demonstrate their impact on customer

satisfaction, loyalty, and overall business success.



- Market Intelligence & Innovation: Stay abreast of industry trends, competitor activities, and

evolving customer expectations within the Indian purifier market.

Identify and implement

innovative CX solutions and technologies to maintain a competitive edge.


Qualifications:


- Bachelor's degree in Business, Marketing, or a related field;
a Master's degree is a plus.


- Strong experience in B2C customer experience management, particularly within the Indian

retail/home appliances market.


- Proven track record of successfully implementing and optimizing CX processes that improve

customer satisfaction and loyalty.


- Expertise in leveraging technology for customer experience analytics, data interpretation, and

insight generation.


- Experience in developing and executing successful customer retention campaigns.


- Excellent communication, interpersonal, and leadership skills to drive a customer-centric culture.


- Familiarity with CRM systems, customer feedback platforms, and analytics tools.


- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.


- Passion for delivering exceptional customer experiences and a deep understanding of the

importance of service quality in the Indian market.

Required Skill Profession

Information And Record Clerks


  • Job Details

Related Jobs

Shoppers Stop hiring Customer Experience Leader Job in Rajkot, Gujarat, India
Shoppers Stop
Rajkot, Gujarat, India
Golden Opportunities hiring Customer Experience Transformation Leader Job in Kolkata, West Bengal, India
Golden Opportunities
Kolkata, West Bengal, India
Decathlon hiring Digital Program Leader: Customer Experience Job in Bengaluru, Karnataka, India
Decathlon
Bengaluru, Karnataka, India
Decathlon hiring Digital Program Leader: Customer Experience Job in Bengaluru, Karnataka, India
Decathlon
Bengaluru, Karnataka, India
Grand Circle Corporation hiring Travel Experience Leader Job in India
Grand Circle Corporation
India
TaskUs hiring Learning Experience Leader Job in Indore, Madhya Pradesh, India
TaskUs
Indore, Madhya Pradesh, India
TaskUs hiring Learning Experience Leader Job in Greater Noida, Uttar Pradesh, India
TaskUs
Greater Noida, Uttar Pradesh, India
TaskUs hiring Learning Experience Leader Job in Navi Mumbai, Maharashtra, India
TaskUs
Navi Mumbai, Maharashtra, India
TaskUs hiring Leraning Experience Leader Job in Indore, Madhya Pradesh, India
TaskUs
Indore, Madhya Pradesh, India
TaskUs hiring Learning Experience Leader Job in Navi Mumbai, Maharashtra, India
TaskUs
Navi Mumbai, Maharashtra, India
TaskUs hiring Learning Experience Leader Job in Sahibzada Ajit Singh Nagar, Punjab, India
TaskUs
Sahibzada Ajit Singh Nagar, Punjab, India
Tiger Analytics hiring Experience Consulting Leader Job in Bengaluru, Karnataka, India
Tiger Analytics
Bengaluru, Karnataka, India
TaskUs hiring Leraning Experience Leader Job in Indore, Madhya Pradesh, India
TaskUs
Indore, Madhya Pradesh, India
TaskUs hiring Learning Experience Leader Job in Navi Mumbai, Maharashtra, India
TaskUs
Navi Mumbai, Maharashtra, India
TaskUs hiring Learning Experience Leader Job in Navi Mumbai, Maharashtra, India
TaskUs
Navi Mumbai, Maharashtra, India
TaskUs hiring Learning Experience Leader Job in Greater Noida, Uttar Pradesh, India
TaskUs
Greater Noida, Uttar Pradesh, India
TaskUs hiring Learning Experience Leader Job in Sahibzada Ajit Singh Nagar, Punjab, India
TaskUs
Sahibzada Ajit Singh Nagar, Punjab, India
TaskUs hiring Learning Experience Leader Job in Indore, Madhya Pradesh, India
TaskUs
Indore, Madhya Pradesh, India
Saaki Argus & Averil Consulting hiring Customer Experience Job in Chennai, Tamil Nadu, India
Saaki Argus & Averil Consulting
Chennai, Tamil Nadu, India
Royal Enfield hiring Customer Experience Job in Chennai, Tamil Nadu, India
Royal Enfield
Chennai, Tamil Nadu, India
Royal Enfield hiring Customer Experience Job in Chennai, Tamil Nadu, India
Royal Enfield
Chennai, Tamil Nadu, India
Saaki Argus & Averil Consulting hiring Customer Experience Job in Chennai, Tamil Nadu, India
Saaki Argus & Averil Consulting
Chennai, Tamil Nadu, India
Alstom hiring Customer Service Leader Job in Kolkata, West Bengal, India
Alstom
Kolkata, West Bengal, India
Alstom hiring Customer Service Leader Job in Chennai, Tamil Nadu, India
Alstom
Chennai, Tamil Nadu, India
Hector & Streak Consulting Private Limited hiring Customer Solutions Leader Job in Thane, Maharashtra, India
Hector & Streak Consulting Private Limited
Thane, Maharashtra, India
Evonik hiring Customer Service Leader Job in Thane, Maharashtra, India
Evonik
Thane, Maharashtra, India
Antal International hiring Customer Insights Leader Job in India
Antal International
India
Confidential hiring Customer Service Leader Job in Vadodara, Gujarat, India
Confidential
Vadodara, Gujarat, India
Probe42 hiring Customer Success Leader Job in Bengaluru, Karnataka, India
Probe42
Bengaluru, Karnataka, India
Alstom hiring Customer Service Leader Job in Chennai, Tamil Nadu, India
Alstom
Chennai, Tamil Nadu, India
Alstom hiring Customer Service Leader Job in Kolkata, West Bengal, India
Alstom
Kolkata, West Bengal, India

Unlock Your Customer Experience Potential: Insight & Career Growth Guide


Real-time Customer Experience Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Experience in Bengaluru, India, highlighting market share and opportunities for professionals in Customer Experience roles.

59112 Jobs in India
59112
4100 Jobs in Bengaluru
4100
Download Customer Experience Jobs Trends in Bengaluru and India

Are You Looking for Customer Experience Leader Job?

Great news! is currently hiring and seeking a Customer Experience Leader to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Benchire adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Customer Experience Leader Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Experience Leader?

Key qualifications for Customer Experience Leader typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Experience Leader?

To improve your chances of getting hired for Customer Experience Leader, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Experience Leader Job Success

Benchire interview tips for Customer Experience Leader

Here are some tips to help you prepare for and ace your Customer Experience Leader job interview:

Before the Interview:

Research: Learn about the Benchire's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Experience Leader interview at Benchire, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Benchire's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Experience Leader Positions

Setting up job alerts for Customer Experience Leader is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!