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Urgent! Customer Onboarding Consultant Job Opening In India, India – Now Hiring Total Shape

Customer Onboarding Consultant



Job description

Your Compass in the Health & Fitness Journey

Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward.

At Total Shape, we pride ourselves on delivering comprehensive information tailored to your health and fitness journey.

Our mission is to help you make informed decisions that expedite your path to your health and fitness goals.

Since 2003, our dedicated team has worked hard to create an exhaustive library of thorough and reliable information.

Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are health and fitness experts, including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who write, fact check, review and constantly update our collection of 2,000+ articles.

The Role

 Company: Total Shape

Location: Remote

Salary: $3,800 - $4,500/month (based on experience)

Job Type: Full-time | Remote | Flexible Hours

Role Overview

We are seeking a Customer Onboarding Consultant to join our remote team and play a crucial role in delivering a seamless, personalized onboarding experience for our new customers.

Your mission will be to guide users through our platform, help them understand how to get the most value from our services, and ensure long-term engagement and satisfaction.

Key Responsibilities

  • Lead onboarding sessions for new customers via video calls, emails, and chat
  • Create personalized onboarding journeys based on user goals and behavior
  • Collaborate with Product and Customer Support teams to resolve user concerns
  • Monitor user activation metrics and identify areas for improvement
  • Deliver feedback to internal teams to enhance the onboarding experience
  • Contribute to help center content and onboarding documentation




What We Offer

  • Competitive monthly salary: $3,800 – $4,500
  • Fully remote work with flexible hours
  • Access to wellness perks and team fitness incentives
  • Growth opportunities in a rapidly expanding digital brand
  • A supportive, health-conscious team environment


Ideal Profile

Qualifications

  • 2+ years of experience in customer onboarding, customer success, or similar roles
  • Excellent communication and interpersonal skills
  • Tech-savvy and quick to learn new digital tools/platforms
  • Experience working remotely and independently
  • Bonus: Experience in health, fitness, or wellness industries

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Flexible working options
  • Opportunity to make a positive impact


Required Skill Profession

Information And Record Clerks



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