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Customer Solutions Manager Job Opening In Industrial Area – Now Hiring Scry AI


Job description

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift


Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation).

Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.


Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions.

This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills.

You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement.

The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.


Key Responsibilities

Client Engagement & Support

  • Act as the first point of contact for client inquiries, providing timely and professional responses.
  • Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
  • Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.


Relationship Management

  • Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
  • Proactively identify client challenges and provide solutions or escalate appropriately.
  • Gather client feedback to influence product improvements and roadmap priorities.


Documentation & Reporting

  • Maintain accurate records of client interactions, issue resolutions, and support tickets.
  • Create and update knowledge base articles, FAQs, and training materials to empower clients.
  • Generate regular reports on client health, support metrics, and recurring issues.


Collaboration

  • Partner with product managers, engineers, and sales teams to deliver client success.
  • Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.


Qualifications

  • Bachelor’s degree in Business, Computer Science, or related field.
  • 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
  • Strong understanding of enterprise software and ability to learn technical details quickly.
  • Excellent communication, problem-solving, and relationship-building skills.
  • Familiarity with CRM, ticketing, or support platforms (e.G., Zendesk, Salesforce, HubSpot).
  • Ability to manage multiple client accounts in a fast-paced environment.


What We Offer

  • Work at the forefront of AI innovation in high-impact industries.
  • A client-facing role with opportunities to build long-term relationships with global enterprises.
  • Competitive compensation and performance incentives.
  • Professional development opportunities in AI, enterprise technology, and client success management.


Tip for candidates

If this role interests you, then follow our page to stay updated on similar future job openings and insights.

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Customer Solutions Potential: Insight & Career Growth Guide


Real-time Customer Solutions Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Solutions in Industrial Area, India, highlighting market share and opportunities for professionals in Customer Solutions roles.

65158 Jobs in India
65158
418 Jobs in Industrial Area
418
Download Customer Solutions Jobs Trends in Industrial Area and India

Are You Looking for Customer Solutions Manager Job?

Great news! is currently hiring and seeking a Customer Solutions Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Scry AI adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Customer Solutions Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Industrial Area. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Solutions Manager?

Key qualifications for Customer Solutions Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Customer Solutions Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Solutions Manager Job Success

Scry AI interview tips for Customer Solutions Manager

Here are some tips to help you prepare for and ace your Customer Solutions Manager job interview:

Before the Interview:

Research: Learn about the Scry AI's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Solutions Manager interview at Scry AI, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Scry AI's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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