- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Success Engineer.
Urgent! Customer Success Engineer Career Opportunity with CleverTap in India
About the Role:
As a Customer Success Engineer, you will be the first point of contact for any technical and/or non technical issues that the customers face with our product.
This role involves debugging technical issues including mobile apps, and troubleshooting issues related to the integration of our SDK.
(Android, iOS, and Web platforms).
You will be dealing with customers across the globe, hence, an opportunity to articulate a solution and workaround with all our customers.
In this role, you will have the unique opportunity to own the issue till closure without dropping the ball in between.
Note: You will be working in Shifts for this role
What will you do:
- Provide efficient and accurate technical assistance to ensure customer satisfaction.
- Provide escalated technical and triage support for other teams.
- Actively contribute to our online support documentation.
- Work closely with Engineering, Product, and Customer Success teams.
- Help define and execute support team processes.
- Leverage product expertise and technical knowledge to delight customers.
- Responsible for responding to customer emails and driving excellent customer experience.
What are we looking for?
Must have:
- Engineering degree (Computer Science preferred)
- 2+ years of programming experience (API/ Web/ Mobile).
- Strong basics and concepts of any programming language
- Excellent communication skills & strong customer focus.
- Proven analytical / problem-solving ability.
- Ready to work in shifts as per the requirements of the company.
Good to have:
Behavioral Competencies:
- Listens actively, is responsive, accepts feedback graciously
- Has a clear and well-structured thought process and communicates effectively
- Gives feedback to Managers
Functional Competencies:
- Delivers outcomes & resolutions on time, accurately and independently.
- Ability to control emotions in the face of challenging situations
Technical knowledge:
- Knowledge of multiple Mobile Development (Android, iOS, Hybrid) is required.
Measures of Success:
- Customer Satisfaction CSAT Score/ Periodic Feedback from customers
- First-time resolution rate
- Adherence to support SLAs
- Quality of response
Who will you report to: Associate Director - Global Support
Why join us
- Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.
- You are passionate about technology and its impact on the high-growth mobile technology space
- Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
- Flourish in an Environment that Nurtures Growth and Curiosity
Learn More
Get to know us better before you apply!
Check out our product documentation, engineering blog, and customer stories to see how we work and what we value.
- Clever.AI
- CleverTap Developer Documentation
- Blogs
- TesseractDB™
- CleverTap Product Demo
- Values
About CleverTap:
CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale.
Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.
At the forefront of our innovation is Clever.AI, driving the next wave of AI-powered engagement.
With Clever.AI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth.
Underpinning Clever.ai is TesseractDB™, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.
Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta.
For more information, visit https://clevertap.com/ or follow us on Linkedin and X.Join us in shaping the future of engagement.
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Customer Success Potential: Insight & Career Growth Guide
Real-time Customer Success Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 33956 jobs in India and 2816 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! CleverTap is currently hiring and seeking a Customer Success Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Success Engineer Jobs India.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CleverTap adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Success Engineer Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Success Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Success Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Success Engineer interview at CleverTap, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CleverTap's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Success Engineer is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!