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Urgent! Customer Success Engineer Job Opening In Pune – Now Hiring Confidential

Customer Success Engineer



Job description

Key Responsibilities

Application Support

  • Provide end-to-end support for web-based business applications, ensuring high availability, issue resolution, and customer satisfaction.

Technical Troubleshooting

  • Diagnose and resolve issues related to HTTP, HTML, JSON, REST APIs, and other web technologies in a timely manner.

Client Interaction

  • Act as a point of contact for clients and users, providing prompt and effective support through various communication channels.

Incident Management

  • Log, track, and manage incidents using support tools; escalate unresolved issues to development or engineering teams as needed.

Documentation

  • Maintain detailed documentation of issues, resolutions, FAQs, and product knowledge base for internal and client use.

Cross-functional Coordination

  • Work closely with development, QA, and product teams to relay client feedback and help improve product functionality.

Continuous Improvement

  • Identify patterns in customer issues to suggest product enhancements or process improvements.


Skills Required
Web Applications, Product Support, Http, Html, Json, Rest, Troubleshooting, Incident Management


Required Skill Profession

Computer Occupations



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