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Customer Success Lead Job Opening In New Delhi – Now Hiring Netcore Cloud


Job description

Regional Lead – Customer Success

Location:

Bangalore, India
Experience:

12–15 years
Function:

Customer Success

About Netcore:
Netcore is a global Martech SaaS company helping brands deliver intelligent customer experiences through AI-powered engagement, personalization, and retention.

With 25+ years of innovation and presence across 20+ countries, we empower marketers and product teams to drive business growth, optimize customer journeys, and achieve measurable results.

About the Role:
As a Regional Lead – Customer Success, you will drive the success, growth, and satisfaction of our customers in the Bangalore region.

You’ll lead a high-performing team of Customer Success Managers, ensuring they deliver measurable value to clients while meeting key business metrics such as NRR, retention, and churn reduction.

This is a leadership role that combines strategy, relationship management, and data-driven execution to maximize regional impact.

Responsibilities:
Build and implement customer success strategies that enhance adoption, satisfaction, and renewal outcomes.
Own regional performance metrics — NRR, churn, retention, and account growth.
Lead and mentor the regional Customer Success team, fostering a culture of ownership and excellence.
Build and implement customer success strategies that enhance adoption, satisfaction, and renewal outcomes.
Partner with Sales, Product, and Marketing to ensure a unified customer experience and identify opportunities for upsell and cross-sell.
Use data-driven insights to proactively manage customer health and minimize churn risks.
Represent regional customer needs in internal discussions to help shape product and business strategies.

Key Skills and Competencies:
12–15 years of experience in Customer Success / Client Engagement, with at least 4–5 years in a leadership capacity.
Proven leadership experience in Customer Success in SaaS Domain.
Strong business acumen and ability to link customer outcomes to organizational growth.
Analytical mindset; comfortable working with metrics and dashboards.
Excellent communication, relationship management, and problem-solving skills.
Experience in handling large enterprise accounts and leading customer-facing teams

What’s in it for you?
Be part of a global SaaS leader driving the future of customer engagement.
Lead a high-impact regional function with autonomy and growth opportunities.
Immense growth, continuous learning and connecting with the top-notch brands

Why Netcore?
Being first is in our nature.

Netcore is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention.

Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.
Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine.
Netcore has a perfect combo of experience as well as an agile mind.

We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.
Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany.

Being certified as a Great Place to Work for three consecutive years only reinforces Netcore’s principle of being a people-centric company – where you will not be just an employee but a family member of the organization.

A career at Netcore is more than just a job — it’s an opportunity to shape the future.

For more information, please visit netcorecloud.com or follow us on LinkedIn.

Ready to join our mission to revolutionize the way businesses engage with their customers?
Apply now and let's shape the future of engagement and retention together!

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Customer Success Potential: Insight & Career Growth Guide


Real-time Customer Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in New Delhi, India, highlighting market share and opportunities for professionals in Customer Success roles.

34589 Jobs in India
34589
1450 Jobs in New Delhi
1450
Download Customer Success Jobs Trends in New Delhi and India

Are You Looking for Customer Success Lead Job?

Great news! is currently hiring and seeking a Customer Success Lead to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Netcore Cloud adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Customer Success Lead Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in New Delhi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Success Lead?

Key qualifications for Customer Success Lead typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Success Lead?

To improve your chances of getting hired for Customer Success Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Success Lead Job Success

Netcore Cloud interview tips for Customer Success Lead

Here are some tips to help you prepare for and ace your Customer Success Lead job interview:

Before the Interview:

Research: Learn about the Netcore Cloud's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Success Lead interview at Netcore Cloud, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Netcore Cloud's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Success Lead Positions

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