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Customer Success Operations Manager, EMEA Job Opening In Gurugram – Now Hiring Confidential


Job description

The successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills.

This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule.

Responsibilities:

Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of publisher clients delivering world-class customer service with your experience with troubleshooting in ad technology-related areas.

As PubMatic's products and services evolve, the Client Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and are ready for broad adoption.

  • Manage account setup and maintain accounts on the PubMatic system.
  • Ensure on-time execution of technical integrations and deliver service excellence during implementation.
  • Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients.
  • Keeping multiple support systems updated (e.g. Salesforce, JIRA, Zendesk etc).
  • Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.
  • Generate and interpret reporting that will yield competitive insights for our clients.
  • Work closely with internal and external customers to ensure higher returns for end customer.
  • This role is to provide additional support to EMEA regional accounts.

Requirements:

Qualifications

  • Knowledge in regard to Header Bidding, oRTB protocol, RTB/PMP and ad Networks.
  • Prior experience of working with multiple SSPs, Custom Prebid Wrappers and various ad formats/ad platforms is a plus.
  • Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools is a plus.
  • Experience using complex data sets to track performance trends, identify anomalies and their root causes.
  • Ad Trafficking exposure using Ad Servers such as DFP and AdTech a plus.
  • Experience with web applications, web forms and web server ideally with HTML or JavaScript knowledge.
  • Knowledge to use debugging tools like Fiddler, Firebug etc.

Personal Characteristics and Competencies

  • Pro-active and self-motivated as will be a part of a small team.
  • Logical reasoning ability, Problem solving and analytical mindset, Customer service-oriented attitude, Organized and structured approach to tasks with an eye for detail.
  • Excellent written and spoken English.

Skills Required
Customer Service, Sql, Javascript, Pmp, Excel Macros

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers


  • Job Details

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Unlock Your Customer Success Potential: Insight & Career Growth Guide


Real-time Customer Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in Gurugram, India, highlighting market share and opportunities for professionals in Customer Success roles.

34589 Jobs in India
34589
609 Jobs in Gurugram
609
Download Customer Success Jobs Trends in Gurugram and India

Are You Looking for Customer Success Operations Manager, EMEA Job?

Great news! is currently hiring and seeking a Customer Success Operations Manager, EMEA to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Gurugram. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Success Operations Manager, EMEA?

Key qualifications for Customer Success Operations Manager, EMEA typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Customer Success Operations Manager, EMEA Job Success

Confidential interview tips for Customer Success Operations Manager, EMEA

Here are some tips to help you prepare for and ace your Customer Success Operations Manager, EMEA job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Success Operations Manager, EMEA interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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