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Customer Support Analyst (ERP Support) Job Opening In Gandhinagar – Now Hiring Odoo


Job description

Customer Support Analyst (ERP Support)

Services / Business Support 401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar 382007, Gujarat GJ, Inde

Are you ready to learn fast and have a real impact on the company?

Join Odoo, a growing software company with a killer product,
huge global community, as well as a fun and exciting work environment.

Users of the Product

7,000,000

Company Growth

60% Year over year

Company Maturity

Profitable

What do we look for?

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well.

Our goal is to make our customers happy by solving their issues and giving them a good quality service.


Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions.

When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate.

If needed, you will redirect customers to our Developers, depending on the types of requests.


Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers.

In a nutshell, you will be the key point between the end-users and Odoo.

Business Knowledge

Technical Skills

Autonomy

Variability of the Job

Quality of Product / Tools

Responsibilities

  • Help customers with their use of Odoo Business Apps
  • Solve functional problems through chat, email and call by investigating
  • Engage with our visitors and leads (Livechat)
  • Ensure customers' satisfaction
  • Improve customers's experience with the usage of Odoo
  • Contribute to the improvement of our product
  • Side projects (recruit and onboard new colleagues on the support team, give support training, ...)
  • Must Have

  • 1+ years of experience in a IT softwares functional support.
  • Bachelor or Master degree 
  • IT & Business Affinity
  • Customer oriented
  • Autonomous and fast learner
  • Fluent in English
  • Solution minded
  • Nice to Have

  • Good knowledge of business processes
  • Technical knowledge (XML, Python, JS)
  • Why should you say 'YES' to this job?

  • 2 weeks of intensive functional training with final certification
  • You will contribute to the improvement of our software Odoo by escalating good feedback
  • You will be delivering the best support experience to clients they have never had before!
  • None of your work days will be the same, guarantee! 

  • The Odoo culture

    Building a company we love.

    Who is your manager?

    Being a team leader at Odoo.

    The founders story

    From 1 to 250 employees in 5 years.

    What do we offer?

    Compensation & Perks

    A full-time position
    with an attractive salary package.

    Paid leaves

    5 Days working week, 24 paid leaves and public holidays as per the IT Industry

    Prime location

    Work at the best location with easy transportation connectivity

    Training

    8 hrs of training every month to stay updated with the product and technology

    Eat & Drink

    Tea, coffee and snacks
    provided all day.

    Sponsored Events

    Team outing, team lunch, festive celebrations and lots of team building activities

    Exchange Program

    Apply to a similar position
    in a subsidiary of Odoo.

    Sneak Peek at our Work Place Culture

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


    Real-time Customer Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Gandhinagar, India, highlighting market share and opportunities for professionals in Customer Support roles.

    66245 Jobs in India
    66245
    415 Jobs in Gandhinagar
    415
    Download Customer Support Jobs Trends in Gandhinagar and India

    Are You Looking for Customer Support Analyst (ERP Support) Job?

    Great news! is currently hiring and seeking a Customer Support Analyst (ERP Support) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Odoo adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying India laws and regulations

    What Is the Average Salary Range for Customer Support Analyst (ERP Support) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Gandhinagar. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Support Analyst (ERP Support)?

    Key qualifications for Customer Support Analyst (ERP Support) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Support Analyst (ERP Support) Job Success

    Odoo interview tips for Customer Support Analyst (ERP Support)

    Here are some tips to help you prepare for and ace your Customer Support Analyst (ERP Support) job interview:

    Before the Interview:

    Research: Learn about the Odoo's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Support Analyst (ERP Support) interview at Odoo, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Odoo's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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