Urgent! Customer Support Analyst Position in Noida - Eseye
At Eseye we empower businesses to embrace IoT without limits.
IoT technology is transforming our world! Our pioneering technology allows businesses to overcome the complexity of IoT deployment and develop, deploy and manage IoT projects without the fear of getting it wrong.
We guide them every step of the way.
Supported by our unique AnyNet Secure® SIM technology, Connectivity Management Platform and a powerful partner ecosystem, we help more than 2,000 customers globally to seamlessly connect devices across 190 countries, agnostic to over 700 available global networks.
With substantial growth happening at Eseye, we require a few experienced customer support engineers capable of performing detailed analysis and provide a customer centric interface, whilst owning reported incidents and advocating on the customers behalf whilst escalating.
A key part of this role is facilitating swift resolutions using well defined processes and identifying complex problems for escalation in order to minimize and circumvent customer business outage.
The role is based in our Noida office, reporting to the India Team Manager and Global Service Desk Manager based in the UK.
Key responsibilities:
· Take ownership of incidents reported from Customers at our service desk interfaces & deliver on agreed SLA’s.
· Provide a level of triage based on defined procedures and technical escalation for incidents reported from Eseye Customers through our service desk interfaces.
· Work with the service deployment and customer success teams to ensure a positive customer experience through to resolution of customer incidents.
· Responsible for escalation of incidents & managing through to colleagues in technical teams.
· Ensuring work is carried out in compliance with Information Security Management System (ISO27001).
· Responsible for maintaining an appropriate knowledge base, that documents customer requirements to drive customer experience and relations across the global team.
· Responsible for the monitoring of automated alerts and the escalation of these to appropriate systems an operations teams (including out of hours on-call teams)
Essential Skills
· Around One year of experience in a Service Desk field (Preferably in Desktop support)
· Basic understanding of GSM, GPRS, LTE and SIMs.
· Handling incoming queries and help requests from end users, either via email or over the phone.
· Monitoring alerts on Nagios and raising critical alerts with on call support.
· Maintaining SLAs of tickets and prioritizing critical tickets in the queue.
· Managing High priority tickets and escalating with proper team for quick resolution.
· Apply skills to resolve all GSM/LTE related trouble tickets at the service desk before referring to Level 2 team.
· Ensure timely resolution or escalation of incidents and prompt communication on progress to end-users.
· To provide triage as appropriate, ensuring incidents are resolved as quickly as possible or relevant information is captured and basic remedial action is completed.
· Excellent written & verbal communication skills, with ability to articulate complex matters.
· Strong user experience with key applications within the Microsoft Office suite especially excel.
· The ability to identify problems, escalate complex situations and most importantly, a desire to deliver a high level of customer service.
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Noida, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Noida, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 71270 jobs in India and 1044 jobs in Noida. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Eseye is currently hiring and seeking a Customer Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Analyst Jobs Noida.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Eseye adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Analyst Jobs India varies, but the pay scale is rated "Standard" in Noida. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Analyst interview at Eseye, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Eseye's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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