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Customer Support Analyst Job Opening In Pune – Now Hiring EVERSANA


Job description

Job Description

We are seeking a dedicated and experienced Customer Support Executive to join our international healthcare voice support team.

The ideal candidate will have prior experience handling US healthcare customers or patients, be familiar with medical terminology, and possess strong communication and problem-solving skills.

This role requires working from the office during US business hours.

Key Responsibilities:

  • Handle inbound and outbound calls related to healthcare services
  • Provide excellent customer service by addressing queries, concerns, and complaints in a professional manner.
  • Accurately document all call interactions in the internal CRM systems.
  • Ensure compliance with HIPAA and company policies regarding patient confidentiality.
  • Collaborate with internal departments to resolve issues promptly.
  • Meet defined metrics such as call quality, average handling time (AHT), and first call resolution (FCR).
  • Follow up on unresolved issues and ensure timely closure.
  • Qualifications

  • 2–4 years of experience in international voice process, preferably in the US healthcare domain.
  • Strong knowledge of US healthcare processes, including insurance, billing, claims, and medical terminology.
  • Excellent English communication skills – both verbal and written.
  • Familiarity with CRMs and healthcare management tools (e.g., EPIC, Athena, or similar).
  • Ability to work in night shifts (US hours) and from office premises.
  • Good problem-solving ability, patience, and empathy while dealing with patients or clients.
  • Must be a team player and possess strong interpersonal skills.
  • Experience in Spanish is a preferred.
  • Work Perks

  • Competitive Wages

    Above market salary structures as part of our total rewards program

  • Retirement Resources

    Generous employer matching retirement solutions

  • Health & Wellness

    Leading health, dental and vision insurance products

  • Continuous Education

    Employer-funded tuition reimbursement

  • Global Workplace Flexibility

    Remote and hybrid work across the globe

  • Paid Time Off

    Generous paid time off including company holidays

  • Training & Development

    Company provided training and development

  • Employee Assistant Programs

    Offering financial, work-life balance, legal solutions and more to employees at no cost 24-7-365

  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


    Real-time Customer Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Pune, India, highlighting market share and opportunities for professionals in Customer Support roles.

    72502 Jobs in India
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    2104 Jobs in Pune
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    Download Customer Support Jobs Trends in Pune and India

    Are You Looking for Customer Support Analyst Job?

    Great news! is currently hiring and seeking a Customer Support Analyst to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EVERSANA adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying India laws and regulations

    What Is the Average Salary Range for Customer Support Analyst Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Support Analyst?

    Key qualifications for Customer Support Analyst typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Support Analyst Job Success

    EVERSANA interview tips for Customer Support Analyst

    Here are some tips to help you prepare for and ace your Customer Support Analyst job interview:

    Before the Interview:

    Research: Learn about the EVERSANA's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Support Analyst interview at EVERSANA, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EVERSANA's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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