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Urgent! Customer Support Engineer Job Opening In Bengaluru – Now Hiring Capgemini Engineering

Customer Support Engineer



Job description

  • “Good understanding of A/C functioning, experience in MRO or airline, or experience in design office on operational systems”


  • Good understanding of Airline operating and maintenance environment.


  • Experience in the Propulsion Fuel APU Air System domain


  • Knowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,), Engineering Drawings (Mechanical and Repair) Interchangeability/Spare Parts management and Configuration Management, Concessions


  • Experience with the following tools will be an advantage: Tech Request, Airn@v, Zamiz (AIRINA), Taksy, SNS, APS, AVD, FTS+, SAP, ICC, PASS SSI, PDMLink (APS), Gsuite, Airbus World, DocMaster, Airbus Norms & Specs.


  • Ability to coordinate remotely / virtually among Design Office, Support Engineering, Vendor service providers, Suppliers, Support teams.


  • Good knowledge of MS Office suite.

    English: Advanced level (written and spoken);


  • Overall, 2 to 9 years of Experience


Your role:


In the Customer Services Engineering department, the candidate will integrate a team of engineers in charge of solving the technical queries raised by the Airbus customers related with In-Service Engineering issues.

  • The scope is to answer In-Service queries, investigate In Service Issues and exploit In-Service Experience.


  • Within this context the activity will focus on:


  • Analyzing and answering daily queries from customers on ALL Airbus civil A/C;
  • Agree on a resolution deadline with the customer and define a resolution strategy.
  • Anticipating recurring queries.
  • Developing a collaborative network with internal and external contributors.
  • Provide solutions in collaboration with the customer for a safe operation environment.
  • To constantly perform operational assessments of the Airbus fleet and raise actions.
  • Capitalizing the In-Service experience into innovative solutions, for better support and optimization;
  • Building the team of tomorrow.


Overall, 2 to 5 years of Experience


Educational Qualification: B.E / B.Tech in Aeronautical or Aerospace Engineering

AME with Paper III cleared candidates in Mechanical Streams.


Work Location: Bangalore


Required Skill Profession

Computer Occupations



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