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Urgent! Customer Support Engineer Job Opening In Pune – Now Hiring Screen Magic Mobile Media Pvt. Ltd.
About SMS Magic: SMS Magic is a leading cloud-based messaging platform, trusted by businesses worldwide for its powerful and seamless communication solutions.
We specialize in delivering omnichannel messaging services like SMS, WhatsApp, and email, integrated with CRM platforms such as Salesforce and Zoho.
As we continue to grow, we’re looking for motivated and customer-oriented individuals to join our support team and help us provide exceptional service to our clients.
Role Overview: As a Customer Support Executive at SMS Magic, you will assist clients with technical issues, respond to inquiries, and ensure smooth product adoption.
You will work primarily with Salesforce, Zoho, and the SMS Magic Portal to provide timely, accurate support, ensuring an exceptional customer experience with our messaging solutions.
Key Responsibilities: Customer Support: Handle inbound customer queries via email, chat, and phone, ensuring timely and accurate responses.
Technical Troubleshooting: Address product-related issues, troubleshoot technical problems, and offer effective solutions using product knowledge and CRM tools (Salesforce/Zoho).
CRM Case Management: Use ZohoDesk to log, manage, and resolve customer cases, ensuring efficient and prioritized resolution.
Client Communication: Build and maintain strong client relationships, addressing needs and ensuring a positive customer experience.
Escalation Handling: Escalate unresolved issues to senior support staff when necessary and ensure proper follow-up until resolution.
Documentation: Maintain accurate customer records, document interactions, and contribute to internal knowledge bases.
Key Requirements: Experience: 2-5 years of experience in customer support, preferably in a SaaS, B2B, or tech environment.
CRM Proficiency: Experience using ZohoDesk for customer management and support ticketing.
Communication Skills: Strong verbal and written communication skills, particularly when interacting with US-based clients.
Problem-Solving: Proven ability to troubleshoot and resolve technical issues effectively.
Tech-Savvy: Basic understanding of SaaS products and messaging solutions.
Proactive Attitude: Ability to anticipate customer needs and deliver high-quality service.
Education: A graduate degree, ideally in a technical or engineering-related field.
Customer-Centric: Passion for delivering excellent customer service and helping clients succeed with our products.
Why Join SMS Magic?
Career Growth: Opportunities for continuous learning and career development in a fast-growing tech company.
Competitive Compensation: Industry-standard salary, health insurance, and additional benefits.
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Pune, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Pune, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 72495 jobs in India and 2105 jobs in Pune. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Screen Magic Mobile Media Pvt. Ltd. is currently hiring and seeking a Customer Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Engineer Jobs Pune.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Screen Magic Mobile Media Pvt. Ltd. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Engineer Jobs India varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Engineer interview at Screen Magic Mobile Media Pvt. Ltd., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Screen Magic Mobile Media Pvt. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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