Customer Support Supervisor

Advance Your Career as a Technical Customer Support Supervisor
Are you an experienced professional with a strong passion for leading technical customer support teams?

We are looking for a dedicated individual to join our team as a Supervisor for Technical Customer Support, guiding our team to deliver exceptional service to our cable TV customers.
What We're Looking For:
- Educational Background: A bachelor's degree in a relevant field is preferred.
- Experience: A minimum of 5–6 years of experience in technical support, with a focus on helping customers troubleshoot devices and services across the technical and entertainment industry (e.g., streaming devices, Android boxes, smart TVs, mobile devices, and related technologies) via phone and email.
- Leadership Skills: Proven ability to manage and mentor a team, ensuring efficient and high-quality customer support.
- Problem-Solving: Strong analytical skills and the ability to diagnose and resolve technical challenges swiftly.
- Communication: Excellent verbal and written communication skills to guide the team in providing clear and effective support.
- Technical Knowledge: Solid understanding of mobile devices, Tv boxes, and related technologies.
Responsibilities:
- Lead and oversee the technical support team, providing guidance and support to ensure exceptional customer service.
- Assist the team in diagnosing and resolving complex technical issues efficiently.
- Collaborate with other departments to streamline processes and contribute to service quality improvement.
- Stay current with industry trends and advancements to help elevate our support standards.
Perks:
- Competitive salary of 8-11 LPA and performance-based bonuses.
- Opportunities for ongoing training and professional development.
How to Apply:
If you are ready to lead our technical support team to new heights, we encourage you to apply or send us your resume at hiring@jetstreament.com.

Only qualified candidates will be contacted for interviews.

We appreciate your interest in joining our team!