Urgent! CX Program Manager Job Opening In Bengaluru – Now Hiring United Breweries Ltd.
Key Responsibilities:Program Management & Pilot Execution•Anchor the pilot implementation of the new complaints management process across selected regions•Capture user feedback from both internal teams and external partners (distributors, retailers, consumers) to drive iterative improvements•Work closely with product/tech partners to ensure platform readiness and continuous feature enhancements•Develop process SOPs and documentation to support standardized scale-up•Ensure rapid escalation and resolution in high-impact cases with potential business continuity or reputational risksCross-Functional Stakeholder Management•Coordinate with internal stakeholders (Sales, Supply Chain, Quality, Legal, Marketing, etc.) to ensure closure of complaints within defined SLAs•Manage external vendor(s) involved in tech platform, call center, analytics to drive agreed deliverables•Maintain structured governance and follow-ups for issue escalations, decision-making, and interventions•Push and influence senior cross-functional leaders to take time-sensitive, critical decisions in high-stakes situationsGovernance, Dashboarding & Leadership Reporting•Maintain and continuously update CX dashboards to monitor complaint volumes, issue types, resolution times, and satisfaction metrics•Prepare executive-level presentations and reports for the CEO, CXOs, and cross-functional leadership teams•Identify trends, root causes, and improvement opportunities based on data insightsTraining & Change Management•Conduct periodic training sessions for field sales teams, customer service representatives, retailers, distributors, and other key users on the new platform/process•Build training aids, manuals, and quick-reference guides for end users•Act as the go-to person for first-level query resolution and onboarding for new usersKey Skills & Competencies:•Strong program and project management skills•Ability to manage multiple stakeholders and influence senior stakeholders to take time-sensitive actions and decisions•Comfortable working with data, Excel, dashboards (Power BI/Tableau preferred)•Proficient in preparing structured presentations for senior stakeholders•Excellent verbal and written communication skills•Adaptable, proactive, and a strong problem-solver•Proven ability to handle crisis situations and navigate ambiguity with speed and composure•Experience in driving critical decisions under pressure, with potential financial and reputational implications for the business
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Unlock Your CX Program Potential: Insight & Career Growth Guide
Real-time CX Program Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for CX Program in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 21422 jobs in India and 1935 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in CX Program roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! United Breweries Ltd. is currently hiring and seeking a CX Program Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: CX Program Manager Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at United Breweries Ltd. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a CX Program Manager Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for CX Program Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for CX Program Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your CX Program Manager interview at United Breweries Ltd., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the United Breweries Ltd.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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