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Urgent! CX Solutions Engineer Job Opening In Vapi – Now Hiring Prudentica Consulting LLP
We are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services.
Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center .
We are expanding our professional services team and looking for talented Solutions Engineers passionate about designing impactful customer interaction experiences and driving successful deployments.
About the Role
As a Solutions Engineer , you will play a key role in designing, building, and deploying modern contact center solutions on NICE CXone and Zoom Contact Center.
You’ll work closely with clients and internal stakeholders to understand business requirements, create efficient call flows, and ensure seamless solution delivery.
Key Responsibilities
Design and implement call flows, IVRs, and routing logic on NICE CXone or Zoom Contact Center.
Customize and integrate CX solutions to align with client objectives.
Develop and optimize workflow automation scripts and API-based integrations .
Collaborate with business stakeholders, developers, and QA teams to ensure high-quality deployments.
Support user acceptance testing (UAT) and post-deployment issue resolution.
Document configurations, technical designs, and implementation details.
Qualifications
Proven experience working with Zoom Contact Center , NICE CXone , or similar CCaaS platforms.
Strong understanding of telephony concepts , call routing , ACD , and IVR systems .
Hands-on experience with API integrations and web services (REST/SOAP) .
Familiarity with cloud environments such as AWS or Microsoft Azure .
Excellent communication and problem-solving skills.
Preferred Skills & Certifications
Certification in one or more of the following:
NICE CXone Certified Professional
Zoom Phone Certified Integrator
Zoom Contact Center Certified Expert
Experience with scripting or programming languages (e.g., JavaScript, Python) is an advantage.
Understanding of CRM integrations (Salesforce, HubSpot, etc.) preferred.
Why Join Us
Work with global CX transformation projects across industries.
Collaborate with a dynamic, cross-functional team of CX professionals.
Continuous learning and certification support in leading CCaaS technologies.
Competitive compensation and growth opportunities.
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Unlock Your CX Solutions Potential: Insight & Career Growth Guide
Real-time CX Solutions Jobs Trends in Vapi, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for CX Solutions in Vapi, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 33865 jobs in India and 151 jobs in Vapi. This comprehensive analysis highlights market share and opportunities for professionals in CX Solutions roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Prudentica Consulting LLP is currently hiring and seeking a CX Solutions Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: CX Solutions Engineer Jobs Vapi.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Prudentica Consulting LLP adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a CX Solutions Engineer Jobs India varies, but the pay scale is rated "Standard" in Vapi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for CX Solutions Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your CX Solutions Engineer interview at Prudentica Consulting LLP, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Prudentica Consulting LLP's products or services and be prepared to discuss how you can contribute to their success.
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