• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
India Jobs Expertini

DBiz.ai - Service Delivery Manager - Application Support & ITSM Job Opening In Kochi – Now Hiring DBiz.ai


Job description

<p><p><b>Description :</b><br/><br/><b>About the Role :</b><br/><br/>The Service Delivery Manager is a critical leadership role responsible for ensuring the seamless, high-quality delivery of support services across the organization's entire portfolio of IT applications.<br/><br/>This role requires managing a team of support professionals, owning the governance of service levels, driving process excellence aligned with ITIL best practices, and maintaining the availability, reliability, and performance of all production applications.<br/><br/><b>Key Responsibilities :</b><br/><br/><b>- Service Delivery Management & Governance :</b> Oversee the day-to-day operations of the IT application support group, ensuring timely and effective issue resolution for all application incidents and requests.<br/><br/><b>- SLA/KPI Management :</b> Define, rigorously monitor, and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), taking ownership to ensure support services meet agreed-upon timelines and quality standards.<br/><br/><b>- Critical Incident Ownership :</b> Act as the primary escalation point for all critical and high-impact incidents, leading effective communication, technical bridge calls, and driving rapid resolution with minimal business Problem Management & RCA :</b> Coordinate thorough Root Cause Analysis (RCA) for recurring or high-impact incidents, collaborating with development and infrastructure teams to define and ensure permanent, preventative fixes.</p><p><br/><b>- Team Leadership & Development :</b> Lead and mentor the support team, fostering a high-performance culture of excellence and accountability.

Effectively allocate resources based on priorities, conduct performance reviews, and facilitate targeted skill development.</p><br/><b>- Stakeholder & Client Engagement :</b> Serve as the primary point of contact between the IT support group and business users.

Build strong, client-facing relationships with key stakeholders to understand and proactively manage their requirements and expectations.<br/><br/><b>- Process Improvement (ITSM) :</b> Continuously review and enhance support processes to improve efficiency and effectiveness, implementing ITIL-aligned best practices in Incident, Change, and Problem Management.<br/><br/><b>- Automation & Self-Service :</b> Drive strategic automation and self-service initiatives within the support ecosystem to reduce manual intervention, improve Mean Time To Resolution (MTTR), and enhance customer experience.<br/><br/><b>- Knowledge Management :</b> Be responsible for the creation and review of high-quality knowledge articles, coordinating with customers, and ensuring their publication in a document management tool or SharePoint for global access.<br/><b><br/></b></p><p><b>- Compliance and Reporting :</b> Ensure strict compliance with all organizational policies, security guidelines, and regulatory requirements.

Generate and analyze performance reports on ticket trends, SLA adherence, and team performance, and lead audit activities related to the support function.<br/><br/><b>Required Skill Set (Mandatory Skills) :</b><br/><br/><b>- ITSM Tool Proficiency :</b> Mandatory hands-on experience with any Incident Management Tool, with specific experience on ServiceNow required.

Must be able to talk through and demonstrate expert-level usage of a proprietary or standard tool.<br/><br/><b>- ITSM Framework :</b> Strong understanding and practical implementation experience of ITIL framework principles (Incident, Problem, Change Management).<br/><br/><b>- Process Expertise :</b> Proven experience coordinating Root Cause Analysis (RCA) for critical issues and overseeing change management processes.<br/><br/><b>- Communication & Leadership (Soft Skills) :</b> Strong and effective communication skills, exceptional stakeholder management capabilities, and proven experience in client-facing roles.<br/><br/><b>- Knowledge Management :</b> Experience creating, reviewing, and publishing knowledge articles using document management tools (e.g., SharePoint).<br/><br/><b>Preferred Skills :</b><br/><br/>- Certification in ITIL v3 or v4.<br/><br/>- Experience driving automation projects within a service desk or support environment.<br/><br/>- Prior experience managing geographically distributed or offshore support teams</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Operations Specialties Managers


  • Job Details

Related Jobs

Cloudologic hiring Service Delivery Manager - ITSM Tools Job in Gurugram, Haryana, India
Cloudologic
Gurugram, Haryana, India
Cloudologic hiring Service Delivery Manager - ITSM Tools Job in Gurugram, Haryana, India
Cloudologic
Gurugram, Haryana, India
Amadeus Labs hiring Amadeus Labs - Manager - Service Delivery &amp; Support Job in Bengaluru, Karnataka, India
Amadeus Labs
Bengaluru, Karnataka, India
Clover Infotech Private Limited hiring Application Support – Service Delivery Lead Job in Mumbai, Maharashtra, India
Clover Infotech Private Limited
Mumbai, Maharashtra, India
Ness Digital Engineering hiring ITSM Service Delivery Manager for SRE Team Job in Hyderabad, Telangana, India
Ness Digital Engineering
Hyderabad, Telangana, India
Ness Digital Engineering hiring ITSM Service Delivery Manager for SRE Team Job in Hyderabad, Telangana, India
Ness Digital Engineering
Hyderabad, Telangana, India
Confidential hiring Service now ITSM Job in Bengaluru, Karnataka, India
Confidential
Bengaluru, Karnataka, India
Confidential hiring Service now ITSM Job in India
Confidential
India
Tata Consultancy Services hiring ITSM Application Developer Job in India
Tata Consultancy Services
India
Ara Resources Pvt Ltd hiring Service Desk Manager - Application Support Job in Pune, Maharashtra, India
Ara Resources Pvt Ltd
Pune, Maharashtra, India
Ara Resources Pvt Ltd hiring Service Desk Manager - Application Support Job in Gurugram, Haryana, India
Ara Resources Pvt Ltd
Gurugram, Haryana, India
Ara Resources Pvt Ltd hiring Service Desk Manager - Application Support Job in Gurugram, Haryana, India
Ara Resources Pvt Ltd
Gurugram, Haryana, India
Ara Resources Pvt Ltd hiring Service Desk Manager - Application Support Job in Bengaluru, Karnataka, India
Ara Resources Pvt Ltd
Bengaluru, Karnataka, India
ARA Resources Pvt. Ltd. hiring Service desk manager – application support Job in India
ARA Resources Pvt. Ltd.
India
Pravi HR Advisory hiring Head - Production &amp; Application Support Job in Chennai, Tamil Nadu, India
Pravi HR Advisory
Chennai, Tamil Nadu, India
LTIMindtree hiring Service Delivery Manager Job in Mumbai, Maharashtra, India
LTIMindtree
Mumbai, Maharashtra, India
ReSource Pro hiring Manager, Service Delivery Job in India
ReSource Pro
India
Confidential hiring Service Delivery Manager Job in India
Confidential
India
ReSource Pro hiring Manager Service Delivery Job in Bengaluru, Karnataka, India
ReSource Pro
Bengaluru, Karnataka, India
Confidential hiring Service Delivery Manager Job in Mumbai, Maharashtra, India
Confidential
Mumbai, Maharashtra, India
Confidential hiring Service Delivery Manager Job in Ahmedabad, Gujarat, India
Confidential
Ahmedabad, Gujarat, India
ReSource Pro hiring Manager Service Delivery Job in Bengaluru, Karnataka, India
ReSource Pro
Bengaluru, Karnataka, India
LTIMindtree hiring Service Delivery Manager Job in Mumbai, Maharashtra, India
LTIMindtree
Mumbai, Maharashtra, India
LTIMindtree hiring Service Delivery Manager Job in Mumbai, Maharashtra, India
LTIMindtree
Mumbai, Maharashtra, India
LTIMindtree hiring Service Delivery Manager Job in India
LTIMindtree
India
Confidential hiring Service Delivery Manager Job in Hyderabad, Telangana, India
Confidential
Hyderabad, Telangana, India
AVASO Technology Solutions hiring Service Delivery Manager Job in Sahibzada Ajit Singh Nagar, Punjab, India
AVASO Technology Solutions
Sahibzada Ajit Singh Nagar, Punjab, India
Lenovo India hiring Service Delivery Manager Job in India
Lenovo India
India

Unlock Your DBiz ai Potential: Insight & Career Growth Guide


Real-time DBiz ai Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for DBiz ai in Kochi, India, highlighting market share and opportunities for professionals in DBiz ai roles.

109680 Jobs in India
109680
680 Jobs in Kochi
680
Download Dbiz Ai Jobs Trends in Kochi and India

Are You Looking for DBiz.ai Service Delivery Manager Application Support & ITSM Job?

Great news! is currently hiring and seeking a DBiz.ai Service Delivery Manager Application Support & ITSM to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DBiz.ai adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for DBiz.ai Service Delivery Manager Application Support & ITSM Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kochi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for DBiz.ai Service Delivery Manager Application Support & ITSM?

Key qualifications for DBiz.ai Service Delivery Manager Application Support & ITSM typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for DBiz.ai Service Delivery Manager Application Support & ITSM?

To improve your chances of getting hired for DBiz.ai Service Delivery Manager Application Support & ITSM, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for DBiz.ai Service Delivery Manager Application Support & ITSM Job Success

DBiz.ai interview tips for DBiz.ai   Service Delivery Manager   Application Support & ITSM

Here are some tips to help you prepare for and ace your DBiz.ai Service Delivery Manager Application Support & ITSM job interview:

Before the Interview:

Research: Learn about the DBiz.ai's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your DBiz.ai Service Delivery Manager Application Support & ITSM interview at DBiz.ai, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DBiz.ai's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for DBiz.ai Service Delivery Manager Application Support & ITSM Positions

Setting up job alerts for DBiz.ai Service Delivery Manager Application Support & ITSM is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!