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DDN - L1 Technical Support Engineer - Operating Systems Job Opening In Bengaluru – Now Hiring DDN


Job description

<p><p><b>Job Description : </b></p><p><br/> We are currently seeking candidate for the position of Technical Support Engineer L1 in Title : </b></p><p><br/> As a L1 Technical Support Engineer, you will provide first-level support to customers, support personnel, and field support staff, focused on troubleshooting, repairing and debugging Tintri products.</p><br/> Support incidents can range from hardware and/or software issues with Tintri storage systems and solutions, to interoperability issues.<br/><br/> You will be required to utilize and add to the Tintri knowledge base.<br/><br/> As a 24X7X365 organization, shift work, holiday coverage and on-call responsibilities will be : </b><br/><br/><b>Responsibilities : </b><br/><br/> - Always take care of the customer.<br/><br/> - Customer Satisfaction is job #1.<br/><br/> - Leverage internal technical expertise, knowledge base, scripts, log files, and other internal tools, to provide the most effective solutions to customer issues.<br/><br/> - Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans.<br/><br/> - Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.<br/><br/> - Create new knowledge base articles to share information for reuse throughout the Technical Support Center.<br/><br/> - Document case history and status to provide background prior to escalating to higher level.<br/><br/> - Develop and implement resolutions to identified problems, and follow standard practices and procedures.<br/><br/> - Monitor and track all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.<br/><br/> - Validate technical information and issues early warnings and disseminates information as & Qualifications : </b></p><p><br/> - Exceptional command of the English language.</p><br/> - Exceptional writing skills.<br/><br/> - Ability to work in a 24X7X365 organization, including weekends and holidays.<br/><br/> - 4 + years experience in Enterprise level Technical Support.<br/><br/> - Basic familiarity with standard Linux commands.<br/><br/> - Good understanding of concepts related to SAN and NAS storage, Operating systems (Unix and Windows), CPU/memory architectures and Disk/RAID systems.<br/><br/> - The ability to diagnose complex problems and deliver analyses of root cause across a stack of complex applications, OS, Network switching and storage elements.<br/><br/> - Working knowledge of popular hypervisors such as VMware, Xen and Hyper-V.<br/><br/> - Familiarity with VMware, Microsoft products and Citrix.<br/><br/> - TCP/IP based networking and troubleshooting skills.<br/><br/> - Experience in sizing, performance analysis, and troubleshooting of data storage systems, appliance experience is a : </b><br/><br/>- Information Technology and Services.<br/><br/>- Computer Software.<br/><br/>- Computer & Network Security.</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your DDN L1 Potential: Insight & Career Growth Guide


Real-time DDN L1 Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for DDN L1 in Bengaluru, India, highlighting market share and opportunities for professionals in DDN L1 roles.

2376 Jobs in India
2376
182 Jobs in Bengaluru
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Download Ddn L1 Jobs Trends in Bengaluru and India

Are You Looking for DDN L1 Technical Support Engineer Operating Systems Job?

Great news! is currently hiring and seeking a DDN L1 Technical Support Engineer Operating Systems to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DDN adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for DDN L1 Technical Support Engineer Operating Systems Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for DDN L1 Technical Support Engineer Operating Systems?

Key qualifications for DDN L1 Technical Support Engineer Operating Systems typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for DDN L1 Technical Support Engineer Operating Systems Job Success

DDN interview tips for DDN   L1 Technical Support Engineer   Operating Systems

Here are some tips to help you prepare for and ace your DDN L1 Technical Support Engineer Operating Systems job interview:

Before the Interview:

Research: Learn about the DDN's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your DDN L1 Technical Support Engineer Operating Systems interview at DDN, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DDN's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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