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      Urgent! Deputy Manager - Transactional Quality - Pune - REF82884R Job Opening In Pune – Now Hiring WNS Global Services
 
                        
                         Job Description
Primary Duties & Responsibilities
• Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets
• Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance
• Lead and managed a team with average span of 15 - 20 quality analysts
• Ensure continued calibration to the quality framework
• Facilitate Kaizen initiatives within the team
• Accountable for customer complaint resolution process
• Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook
• Responsible for timely & accurate reporting, updates and business insights
• Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring• Flexible working in ANZ shift hours Desired Experience and Skills
Shift - 4:00am
• Graduate / Post Graduate
• Overall work experience of minimum 3-4 yrs.; minimum 2-2.5 yrs.
experience in Quality
• Preferred experience in General Insurance or service industry in quality domain
• Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts, RCA / QC tools & mechanisms
• Excellent Communication skills - written & verbal• Working knowledge of Excel & PowerPoint
• Should have analytical bent of mind
✨ Smart • Intelligent • Private • Secure
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Unlock Your Deputy Manager Potential: Insight & Career Growth Guide
Real-time Deputy Manager Jobs Trends in Pune, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Deputy Manager in Pune, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 340523 jobs in India and 8847 jobs in Pune. This comprehensive analysis highlights market share and opportunities for professionals in Deputy Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! WNS Global Services is currently hiring and seeking a Deputy Manager Transactional Quality Pune REF82884R to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at WNS Global Services adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Deputy Manager Transactional Quality Pune REF82884R Jobs India varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Deputy Manager Transactional Quality Pune REF82884R typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Deputy Manager Transactional Quality Pune REF82884R interview at WNS Global Services, research the company, understand the job requirements, and practice common interview questions.
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