Urgent! Deskside Support L1 Job Opening In New Delhi – Now Hiring Sharp Brains
Position: Deskside Support - L1 Suppor
Working Hours: Business Working Hours (On-Site)
Contract Duration: 01 - Year
Contract Type: B2B - Freelancing
Compensation: $ 25 Per Day
Location: Chennai, Tamil Nadu, India
Scope of Work
Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs.
Provide hands & feet support for Servers or Networking activities as required the specified location/facilities
Support manufacturing-related IT equipmentand applications as per SOP provided.
Assist the remote party with resolution by performing physicalactivity under direction(e.g. Customer Network Team).
Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery)
Installation, Move,Add, and Change (IMAC) of Customer IT Assets
VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuringthey feel comfortable with the audio-visual equipment and peripherals being used.
Support conference rooms, telepresence, network, internet, and voice servicesand equipment (ex: audio/video, networking, and unified communications)
Management of non-PC IT equipment - maintain asset lists for non-PC devices,such as servers, printers, and phones.
Respond to customers’ requests for updates under the instructions and guidance of BH.
Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT.
Receive goods using customer sourcing systems and following customer business policy & procedures.
Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations.
customerwill provide specifictraining and instruction if needed.
Mobile Phone Support — Triage, asset Management, Configuration and Support as required.
Support for special events (Internal and External), recurring meetings, or afterhours will be required on T&M chargeable basis
Be responsible for H&Easpects, collaborate with Desktop relatedinfrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams.
The ability to speak English and the local language(basic).
Key responsibilities of the Engineer
Responds to and diagnoses complex hardware, softwareand network incidents under general supervision.
Prioritize and resolve customerand other team issues as soon as possible.
Ensure that incidents and requests are handled accordingto customer PriorityMetrics.
As needed, escalate tickets.
Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.
Participates activelyin projects as assigned.
Perform Over Time duties when necessary(Pre-approved by CustomerTeam Leader)
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Unlock Your Deskside Support Potential: Insight & Career Growth Guide
Real-time Deskside Support Jobs Trends in New Delhi, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Deskside Support in New Delhi, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 43951 jobs in India and 1615 jobs in New Delhi. This comprehensive analysis highlights market share and opportunities for professionals in Deskside Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Sharp Brains is currently hiring and seeking a Deskside Support L1 to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Deskside Support L1 Jobs New Delhi.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sharp Brains adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Deskside Support L1 Jobs India varies, but the pay scale is rated "Standard" in New Delhi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Deskside Support L1 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Deskside Support L1 interview at Sharp Brains, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sharp Brains's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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