Desktop Engineer

Job Title: IT Support / Desktop & End-User Support Engineer
Location: Kamba (near Kalyan), Mumbai, Maharashtra
Experience: 1–2 Years
Shift / Timings: 8 AM – 8 PM (Onsite Support)
About the Role:
We are seeking a motivated and detail-oriented IT Support / Desktop & End-User Support Engineer to provide onsite technical support for desktops, laptops, mobile devices, and other IT systems.

The ideal candidate will have hands-on experience in end-user support, device configuration, troubleshooting , and exposure to Azure AD, Microsoft 365, and Intune/EMS environments.
Key Responsibilities:
Provide onsite technical support for desktops, laptops, printers, and other user devices.
Troubleshoot and configure end-user devices, including mobile and Wi-Fi connectivity .
Manage and resolve incidents through ITIL-based ticketing systems .
Deliver L2 support for O365 and Intune/EMS across desktops and mobile devices.
Install, update, and troubleshoot antivirus software and endpoint security tools.
Support users with MS Office, Outlook , and related productivity applications.
Coordinate with external vendors and escalate issues when required.
Ensure implementation of IT best practices and compliance with global IT standards.
Perform O365 mailbox configuration , license management, and OneDrive administration.
Configure and maintain ADFS for user authentication and access control.
Skills & Qualifications:
1–2 years of hands-on experience in desktop/laptop support and mobile device troubleshooting .
Working knowledge of Azure AD, O365, Intune/EMS , and antivirus management.
Familiarity with ITIL processes and ticket lifecycle management.
Strong coordination and vendor management abilities.
Excellent communication, analytical, and problem-solving skills .
Ideal Candidate:
Passionate about providing end-user IT support and customer satisfaction.
Comfortable working onsite in a dynamic, fast-paced environment .
Proactive in identifying issues, suggesting improvements, and delivering timely solutions.