Development Manager

Job description

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

Job Summary

This role is for Fraud Risk Surveillance Centre for monitoring PvB Clients transaction for four countries.
Key Responsibilities

Strategy
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Report on any anomalies during review of transaction if the same is not in line with the rule parameters.
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Basis the review/false positive recommend for any changes in rule/threshold with supporting evidenced to Management/Stakeholders as appropriate

Business
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Understand Core Business Pattern of Private Banking Clients (PvB) and ensure the Fraud Risk Management framework is effectively embedded and managed effectively for PvB Clients as per designed process.
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Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
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Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.
Process
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Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for Fraud Risk Management.
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Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalate to relevant stakeholders.
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Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
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Adopt a risk-based approach on cases Investigated as applicable.
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Diligent and focused investigation on case management based on the alerts triggered.
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Ensure clear updation of comments for closure of cases in system and for those in Under Investigations.
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Timely response/reminder to be set out for the cases under Investigation as per agreed protocol/timelines.
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Closure of cases based on response from BRM and Control and Supervision team as per agreed Turnaround time (TAT).

Responsibilities

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Timely escalation to Stake holders on non-availability of client instruction documents/Voice logs as per TAT/process.
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Ensure that policies and processes are followed as per CTI and alerts are disposed in conjunction with DOI.
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Timely communication of key information and trends if any to Supervisor / Top Management.
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Actioning of all related processes within mandated timelines to avoid any TAT breaches.
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Review the report generate by MIS team and report on anomalies/discrepancy.
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Support in UAT/UVT testing as per business needs and requirements.

This could be including weekends.
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Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
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Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable and through regular training of front-end staff.
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Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk.
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Ensure adherence to the Group's approach to the management of fraud risks, providing training/leadership where necessary to close gaps in understanding or adherence.
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Ensure data preparation with Excel knowledge with (Pivot/Macros)

Responsibilities

Governance
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Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.

This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
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Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee's forms part of the culture.
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Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work.
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Adherence to confidentiality agreement always.
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Adherence to Group Policy and Code of conduct always.
Regulatory & Business Conduct
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Display exemplary conduct and live by the Group's Values and Code of Conduct.
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Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.

This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct

Key stakeholders
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Internal/External Stakeholders: Providing support to the Fraud Control unit by monitoring of suspicious transactions pertaining to PvB Clients based on alerts triggered in Falcon.
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Co-ordination with BRM and C&S for clarification/supporting documents/Voice logs

Other Responsibilities

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Ensure candidate supports the team at all times; and ensure wiling to take up UVT activities on weekends if any as per Business requirements.
Role Specific Technical Competencies

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Fraud monitoring or similar operational transactional based review activity.
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English Proficiency (writing/Speaking)
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Technical know-how
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Excel (knowledge of Macros/Pivot) is an advantage.
About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact.

For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.
Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working

options based around home and office locations, with flexible working patterns.
Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Required Skill Profession

Operations Specialties Managers