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Devops SRE Production Support Job Opening In Mumbai – Now Hiring CGI


Job description

Position Description:

Job Title: Production Support Engineer – Level 3 (Steady State Support)

Location: Mumbai /Chennai / Bangalore /Hyderabad 

Work Schedule:
24/7 Production Support | Night Shifts | Rotational On-Call | Weekend/Holiday Support Required

Job Summary:
We are seeking a highly motivated and detail-oriented Production Support Engineer to join our 24/7 Production Operations Support team.

The ideal candidate will be responsible for providing day-to-day engineering and technical support for steady state clients, ensuring the stability, reliability, and performance of infrastructure and applications in a non-traditional, dynamic environment.
This role requires an individual who is independent, proactive, and able to multitask, with strong communication skills and a collaborative approach to problem-solving.

Key Responsibilities:

.

Provide Level 3 technical support for infrastructure and application incidents in client environments.
.

Liaise between Client Teams and internal Technical Teams for steady state support issues.
.

Participate in night shifts, on-call rotation, and maintenance windows, including weekends and holidays.
.

Troubleshoot and resolve infrastructure and application issues while meeting SLA metrics.
.

Collaborate with internal planning and oversight teams for escalation and incident resolution.
.

Maintain accurate incident documentation and communication with stakeholders.
.

Perform regular vulnerability assessments, work with internal teams for remediation, and maintain monthly tracking records.
.

Provide support across multi-tiered architectures, including databases, microservices, containers, and network infrastructure.


Required Skills & Experience:

.

Experience in Infrastructure/Operations in a UNIX/LINUX/Wintel environment.
.

Knowledge of automated job scheduling tools (e.g., Job Scheduler, Autosys).
.

Understanding of multi-tiered application architecture and network connectivity.
.

Familiarity with microservices, containers, and container orchestration tools (e.g., Rancher).
.

Basic to intermediate skills in Power BI and Java.
.

Knowledge of certificate management and SSL/TLS fundamentals.
.

Solid understanding of databases such as Oracle, MS-SQL, and PostgreSQL.
.

Proficiency in shell scripting or similar programming languages.
.

Strong foundation in networking and security principles.
.

Experience with incident management and root cause analysis.
.

Excellent problem-solving and troubleshooting abilities.
.

Strong written and oral communication skills with the ability to explain technical issues clearly to stakeholders.
.

Ability to take ownership and accountability for technical decisions.
.

Flexible to collaborate with global support teams across multiple time zones.


Preferred/Good-to-Have Skills:

.

Jenkins (CI/CD tools)
.

Snowflake (cloud data platform)
.

Apache Kafka (event streaming platform)
.

Azure Fundamentals, with hands-on experience in Azure Portal
.

Exposure to Security Vulnerability Management practices and tools

Skills:

  • Incident Management
  • Kubernetes
  • Linux
  • SQL
  • Required Skill Profession

    Computer Occupations


    • Job Details

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