Digile Enterprise Architect

Job description

<p><p><b>Role : Enterprise Architect</b><br/><br/><b>Job Summary : </b></p><p><br/></p><p>An Enterprise Architect is a senior leader responsible for the overall architecture and strategy of the platform ( Either Salesforce /Service Now / Oracle ) in an organization.<br/><br/>This role provides a broad, strategic view of how the platform fits into the enterprise IT landscape, ensuring that platform solutions support long-term business objectives .<br/><br/>The Enterprise Architect will lead the strategic design, development, and governance across the enterprise, aligning platform capabilities with the companys technology roadmap and digital transformation goals.<br/><br/>This includes defining technical direction, ensuring scalability and security, and maximizing the value of the platform in meeting cross-organizational needs.<br/><br/><b>Key Responsibilities : </b></p><p><br/></p><p>- Platform Architecture & Roadmap : Define and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy.<br/><br/>- Establish architecture standards and reference architectures for using the platform across various business units.<br/><br/>- Governance & Best Practices : Develop and enforce governance frameworks, design principles, and coding standards for the platform.<br/><br/>- Oversee architecture reviews and change control processes to ensure consistency and compliance across the life cycle of the implementation.<br/><br/>- Integration & Interoperability : Lead the integration of the proposed platform with other enterprise systems (e.

ERP, CRM, cloud services) to ensure seamless data flow and interoperability.<br/><br/>- Define integration strategies (APIs, middleware, data synchronization) and ensure ServiceNow plays well within the broader IT ecosystem.<br/><br/>- Technical Leadership : Provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins.<br/><br/>- Guide teams in designing high-quality solutions, and offer oversight on complex configurations and custom development to ensure they meet performance and security requirements.<br/><br/>- Innovation & Continuous Improvement : Stay up-to-date with latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.

Evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform.<br/><br/>- Stakeholder Collaboration : Work closely with business leaders, IT executives, and enterprise architects to translate business objectives into ServiceNow solutions.<br/><br/>- Act as a subject-matter expert and advisor, evangelizing platform capabilities and ensuring that the Digile team supports evolving business processes and digital transformation initiatives.<br/><br/>- Platform Performance : Ensure the platforms reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management.<br/><br/><b>Required Qualifications : </b></p><p><br/></p><p>- Education : Bachelors degree in Computer Science, Information Systems, or related field (or equivalent experience).<br/><br/>- Work Experience : ~10+ years of experience in IT, including several years in an architecture leadership role.<br/><br/>- At least 5 years of hands-on experience with ServiceNow, designing and implementing enterprise-level ServiceNow solutions across multiple modules (e.

ITSM, ITOM, HRSD, CSM).<br/><br/>- ServiceNow Expertise : Proven experience architecting ServiceNow implementations at scale including designing platform architecture, data models, integrations, and customizations.<br/><br/>- Demonstrated success in leading large ServiceNow projects or platform initiatives from conception to delivery.<br/><br/>- ITSM/Process Knowledge : Strong understanding of IT Service Management and ITIL frameworks.<br/><br/>- Experience aligning ServiceNow processes (incident, problem, change, request, asset, etc.) with ITIL best practices and overall business workflows.<br/><br/>- Technical Skills : Broad knowledge of enterprise technology stacks and architecture principles.<br/><br/>- Familiarity with web technologies and integration methods relevant to ServiceNow (REST/SOAP web services, MID Server, SSO/SAML, etc.

Solid understanding of cloud infrastructure and hybrid environments as they relate to ServiceNow deployment.<br/><br/>- Analytical & Problem-Solving : Ability to analyze complex business requirements and translate them into an architectural blueprint for ServiceNow.<br/><br/>- Strong problem-solving skills to address platform issues, optimize performance, and design scalable solutions.<br/><br/><b>Preferred Qualifications : </b></p><p><br/></p><p>- Advanced Education : Masters degree in a relevant field or MBA is a plus, especially with a focus on Information Systems or Enterprise Architecture.<br/><br/>- Enterprise Architecture Frameworks : Familiarity with enterprise architecture methodologies (e.

TOGAF or Zachman) and how ServiceNow aligns within those frameworks.<br/><br/>- Industry Knowledge : Experience implementing ServiceNow in multiple industries or large/global environments, demonstrating the platforms adaptability to various use cases.<br/><br/>- Legacy Systems & Cloud : Background in integrating ServiceNow with legacy systems or modern cloud services (AWS, Azure, GCP) can be advantageous.<br/><br/>- Experience with data migration and enterprise integration platforms is a plus.<br/><br/>- Leadership Experience : Prior experience in a leadership role such as Lead Architect or Platform Owner.<br/><br/>- Demonstrated ability to mentor teams, manage architectural governance boards, and liaise with senior management on technology strategy.<br/><br/><b>Desired Skills and Competencies :</b></p><p><br/></p><p>- Strategic Thinking : Ability to envision how ServiceNow can enable future-state business processes and digital transformation.<br/><br/>- Capable of developing long-term plans and translating strategy into actionable architecture.<br/><br/>- Communication & Influence : Excellent communication skills, with the ability to articulate complex technical concepts to both technical teams and non-technical stakeholders.<br/><br/>- Strong presentation and negotiation skills to drive decisions and build consensus on architectural choices.<br/><br/>- Leadership & Collaboration : Proven leadership and team-building skills.<br/><br/>- Comfortable leading cross-functional teams and coordinating between technical staff, project managers, and business stakeholders.<br/><br/>- Able to foster collaboration and drive alignment in a matrixed environment.<br/><br/>- Adaptability : Hands-on and adaptable, with a willingness to dive into details when necessary.<br/><br/>- Able to handle changing priorities and guide the organization in adopting new ServiceNow features or best practices as the platform evolves.<br/><br/>- Innovative Mindset : A continuous learner who keeps abreast of technology trends (e.

, AI-driven workflows, hyperautomation, low-code development) and identifies opportunities to leverage them via ServiceNow.<br/><br/>- Customer/Business Focus : Strong business acumen and user-centric mindset.<br/><br/>- Balances technical excellence with practical business value, ensuring that architectural decisions enhance user experience and.<br/><br/>- Enterprise Architecture/Cloud : Certifications in enterprise architecture (e.

TOGAF), cloud architecture, or related areas are a plus, reflecting a well-rounded architectural skill set.<br/><br/><b>Typical Experience Range :</b></p><p><br/></p><p>- Typically 10-15+ years of overall IT experience, with a substantial portion in architecture and leadership roles.<br/><br/>- Most candidates for this role have 5+ years of dedicated ServiceNow experience in progressively senior positions (e.

Solution Architect, Technical Lead, or Platform Architect).<br/><br/>- Experience leading multiple end-to-end ServiceNow implementations and working in large-scale, global environments is expected.<br/><br/>- This role is generally a senior-level position (often at the Principal Architect or Director level), suited for professionals who have a blend of technical depth and strategic business.</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations