A.
LMS Administrator
- Upload and configure tests, quizzes, and content.
- Manage user roles and permissions.
- Ensure smooth LMS operations during exams.
B.
ERP Administrator
- Manage student registration, dashboards, and certification processes.
- Handle ERP integration with other academic platforms.
- Generate reports for management on student progress.
C.
Assessment Technologist
- Configure exam rules (randomization, difficulty, and time limits).
- Validate uploaded content before exams.
- Run pilot tests to ensure functionality.
D.
Proctoring Engineer
- Implement AI-based proctoring systems.
- Monitor exam sessions and flag violations.
- Generate post-exam integrity reports.
E.
Content Integrator
- Convert faculty-generated content into LMS-compatible format.
- Ensure proper tagging, formatting, and categorization.
- Upload content in multiple formats (PDF, video, interactive modules).
F.
Helpdesk Support
- Provide real-time assistance to students, faculty, and schools.
- Log, track, and resolve issues within defined SLA.
- Maintain knowledge base and FAQs for recurring problems.
Deliverables (common for IT team):
- Error-free and secure exam conduction.
- Weekly IT performance and incident resolution reports.
- Smooth student and faculty experience across platforms.