Digital Transactions and Identity Engineering Manager

Job description

Technology Manager II, ITH

About lululemon:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.

Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.

We owe our success to our innovative products, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future.

In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

As we continue to elevate our shopping experience, our India Tech Hub plays a key role in expanding our technology capabilities in Product Systems, Merchandising and Planning, Digital Presence, distribution and logistics, and corporate systems.

Our team in India works as an extension of the global team on projects of strategic importance.

Who we are?

lululemon is a yoga-inspired technical apparel company up to big things.

The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice.

We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between.

We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team:

This role is on a Digital Transactions and Identity team in the lululemon technology organization.

lululemon Engineering is dedicated to building secure, reliable, and performant products for our guests and partners.

We embrace the philosophies of Agile, DevOps, and SRE to accelerate our development process and provide the most enjoyable, inclusive, and supportive work environment possible.

We believe our journey is more fun when it is collaborative, as we focus on the future instead of the past.

As Technology Manager, you will work as part of a global team supported by our business, engineering and architecture partners to help us collaboratively develop and deliver industry leading technology solutions that drive lululemon’s business goals

A day in the life:

• Lead and grow a team of skilled engineers, architects, and analysts through empathy and people-centric approach
• Set the team's delivery roadmap and technical goals, working closely with technology leaders in North America and other partner teams.
• Ensure team's deliverables meet the security, quality and engineering maturity standards set by enterprise architecture and engineering
• Ensure that team is delivering as per the planned timelines by helping remove any blockers
• Manage the resource and delivery plans for the team.
• Ensure the right skills are being used to solve the right problems by supporting the team with coaching, skills development, and career path leadership
• Being a role model and lead awareness and training for your team in our IDEA program - Inclusion, Diversity, Equity and Action.

Key Responsibilities:

We are seeking an experienced Technology Manager to lead Site Reliability Engineering (SRE), DevOps, and cloud infrastructure for a billion-dollar retail enterprise operating from India in close partnership with North America.

The ideal candidate will bring deep expertise in IBM Sterling Order Management System (OMS), microservices architecture, AWS cloud, and AI-infused DevOps practices, while also being a strong people leader and vendor manager.

Order Management & Microservices:

• Oversee technology delivery and reliability for Sterling Order Management System (OMS), ensuring seamless integration with retail ecosystems.
• Design, develop, and manage microservices-based architectures to enable modular, scalable, and resilient order management capabilities.
• Partner with product and business stakeholders in India and North America to align order orchestration with customer and supply chain needs.

SRE & DevOps Leadership:

• Lead SRE and DevOps teams to ensure high availability, performance, and resiliency of mission-critical retail platforms.
• Implement AI-driven monitoring, predictive scaling, anomaly detection, and automated incident response to improve operational efficiency.
• Define and enforce CI/CD pipelines, automation frameworks, and observability standards across platforms.

Cloud & Infrastructure:

• Architect, deploy, and administer AWS infrastructure for secure, scalable, and high-availability solutions.
• Drive cloud optimization for cost efficiency, performance, and compliance across multiple regions.
• Establish disaster recovery and business continuity strategies for global retail operations.

Data Engineering & Analytics:

• Build and optimize data engineering pipelines for ingestion, transformation, and storage of high-volume retail data.
• Integrate AI and machine learning models into data workflows for intelligent insights, forecasting, and decision automation.
• Partner with analytics and product teams to power personalization, demand planning, and operational intelligence.

Leadership & Governance:

• Provide technical leadership to cross-functional teams in India, driving delivery in alignment with global North American retail strategies.
• Manage and govern external vendors and service providers, ensuring accountability, quality, and cost efficiency.
• Mentor and develop engineering teams, fostering a culture of innovation, ownership, and continuous improvement.

Qualifications & Experience:

• Bachelor's degree in computer science or related field;
  advanced degree preferred.
• 12–14 years of IT experience with increasing responsibility in technology delivery, SRE, DevOps, or infrastructure management.
• Minimum 5+ years of direct leadership experience, managing and scaling engineering teams.
• Hands-on expertise with Sterling OMS, microservices architecture, and AWS infrastructure.
• Proven experience in DevOps practices, CI/CD, automation, observability, and incident management.
• Strong background in data engineering pipelines and integration with analytics/AI platforms.
• Demonstrated success in managing external vendors and global service providers.
• Excellent communication, stakeholder management, and leadership skills in cross-regional (India–North America) environments.

Required Skill Profession

Operations Specialties Managers