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Urgent! Digital Transformation Manager Job Opening In Mumbai – Now Hiring Concentrix

Digital Transformation Manager



Job description

Role: Manager - Digital Transformation

Location: Mumbai (Malad)

Mode of work: Work from Office


Job role: As a Manager of Digital Transformation, you will lead initiatives that integrate innovative technologies with business processes to improve client satisfaction and operational efficiency, with a strong focus on enhancing customer experience (CX).


Must have led process improvement projects deploying solutions (like - GenAI, Bot, IVR, AgenticAI, etc.) for improving the customer experience like NPS /AHT/CSAT and more.


Key Responsibilities


  • Spearhead the implementation of advanced technology solutions like GenAI, RPA, CCaaS solutions, bots, Agentic AI, and SmartAssist to elevate customer interactions and streamline operations
  • Collaborate with cross-functional teams to identify opportunities for technological advancements and drive project execution
  • Engage with leadership and clients to pinpoint areas for technological improvements and ensure alignment with business goals
  • Oversee change management strategies to guarantee smooth adoption of new technologies


Required Skills & Experience:

  • Significant experience in deploying and managing cutting-edge technology solutions within digital transformation projects.

  • Strong technical proficiency with a focus on customer experience technologies and AI-driven tools.

  • Demonstrated ability to lead complex projects with a strategic vision for technology integration.

  • Excellent communication and leadership skills to effectively engage with clients and stakeholders.


Required Skill Profession

Operations Specialties Managers



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