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Urgent! Director, Global Fusion Center Job Opening In Mumbai – Now Hiring Duck Creek Technologies
Job Summary: The Director of the Global Fusion Center will lead a centralized, global support function accountable for enterprise service performance and resolution across Duck Creek Technologies.
This role oversees Help Desk operations, End User Support, Tier 1 support for Enterprise Applications, and Cybersecurity incident response and remediation.
As a people manager, the Director drives operational excellence, ensures high-quality service delivery, and fosters cross-functional collaboration across global teams.
The role also acts as the COE Lead for the CIO organization in India, providing strategic leadership and a commitment to continuous improvement in a dynamic, fast-paced environment.
Job Functions & Responsibilities:
Lead and manage the Global Fusion Center team, ensuring alignment with enterprise IT goals and service excellence.
Oversee global standards for End User Support services, ensuring quality, scalability, and lifecycle management.
Direct the development and implementation of SOPs for IT support and escalation workflows.
Oversee onboarding and training programs for Fusion Center staff to build technical and service capabilities..
Oversee incident response and remediation for cybersecurity threats in coordination with Security Operations.
Manage budget, vendor relationships, workforce planning, and stakeholder engagement..
Represent the Fusion Center with senior leadership through communication, vendor management, and global workforce planning.
Partner with Engineering, Security, and Application teams to resolve complex cross-functional issues.
Lead continuous improvement initiatives to enhance support efficiency and user experience.
Ensure compliance with internal policies, regulatory requirements, and audit standards.
Perform all other duties and activities as required.
Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:
Mission: To empower insurers to reimagine the future of insurance
Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses
Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead
Knowledge, Skills, Abilities & Behaviors:
Proven leadership in directing global IT support functions and empowering diverse teams.
Ability to translate business strategy into functional plans and guide execution at an enterprise scale.
Skilled in executive communication, stakeholder management, and negotiating across functions to drive business results.
Deep knowledge of IT service management frameworks (e.g., ITIL), enterprise applications, infrastructure, and cybersecurity principles.
Strong problem-solving and decision-making capabilities, with experience resolving complex, ambiguous issues.
Accountability for function-level budgets, vendor management, and ensuring compliance with regulatory and audit standards.
Customer-centric mindset with a commitment to continuous improvement and operational excellence.
Collaborative and adaptable, able to reconcile multiple stakeholder views and align teams toward common objectives.
Work Environment & Other Requirements:
Travel: () 0-10%(X) 11-25%() 26-50%() 51-75%() 76-100%
Special Hours: 24/7/365 Support
Work Authorization: Must be legally authorized to work in the country of the job location
Physical Requirements: (X) Sedentary Work() Light Work
Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time.
Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work
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Unlock Your Director Global Potential: Insight & Career Growth Guide
Real-time Director Global Jobs Trends in Mumbai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Director Global in Mumbai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 39966 jobs in India and 2512 jobs in Mumbai. This comprehensive analysis highlights market share and opportunities for professionals in Director Global roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Duck Creek Technologies is currently hiring and seeking a Director, Global Fusion Center to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Duck Creek Technologies adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Director, Global Fusion Center Jobs India varies, but the pay scale is rated "Standard" in Mumbai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Director, Global Fusion Center typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Director, Global Fusion Center interview at Duck Creek Technologies, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Duck Creek Technologies's products or services and be prepared to discuss how you can contribute to their success.
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