Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Director of Engineering – Agentic Engineering.
India Jobs Expertini

Urgent! Director of Engineering – Agentic Engineering Job Opening In Bengaluru – Now Hiring Five9

Director of Engineering – Agentic Engineering



Job description

Responsibilities:

  • Hire, train, retain and grow a team of talented engineers to create a scaled agentic engineering organization for a $1B USD/year revenue company

  • Lead a team responsible for the development and testing of AI Agents for B2B customer experience use cases in healthcare, financial services, retail and beyond, which will become part of the product and available to Five9 customers globally to use with their customers

  • Maintain expertise – through ongoing review of academic papers and competitive analysis of vendors – in the latest-and-greatest algorithms, techniques, and architectures for AI Agent design, and apply those to build best-in-class AI Agents

  • Interface with customers and customer facing teams to understand requirements and use cases for which the AI Agent needs to satisfy

  • Partner with the engineering team building the AI Agent platform, providing feedback on improvements that improve agent performance and reduce time to implement

  • Requirements:

  • 3+ years of experience in development of conversational AI applications for customer service space, such as for healthcare, financial services or retail organizations

  • 5+ years experience in customer-facing technical roles, such as professional services, customer support, technical account management, solutions consulting, technical sales, and so on

  • Experience with commercial products used for the development of customer support and customer experience (CX) applications, such as Google Dialogflow, IBM Watson, Kore.ai, Five9, Genesys, NICE, Amelia, Omelia, and so on

  • Expertise in conversational AI technologies, including speech recognition, speech synthesis, natural language processing, and large language models.

    Experience in creating such models is not required, only experience in using them

  • Experience with AI Agent technologies, including prompt engineering, MCP, A2A, ReACT, LangChain, LangGraph, CrewAI, AutoGPT, Open Agents, Semantic Kernel, RAG, fine-tuning, and embeddings, is highly desired but not required

  • Strong communication skills, including written and verbal communication in English

  • 5+ years of experience as a line manager

  • Experience in hiring and building teams from scratch, including the usage of contractors and labor providers in India

  • Bachelor’s or Master’s degree in Computer Science or equivalent work experience

  • Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

    The more inclusive we are, the better we are.

    Five9 is an equal opportunity employer.

    View our privacy policy, including our privacy notice to California residents here: .


    Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.


    Required Skill Profession

    Other General



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Director of Potential: Insight & Career Growth Guide